[KB3696] Deploy the ERA Agent to a macOS client using Agent Live Installer (6.x)

Issue

  • When deploying the ESET Remote Administrator Agent (ERA Agent) Live Installer to a macOSclient, the package is distributed as a .tar.gz file.
  • Extract EraAgentInstaller.tar.gz and install the ERA Agent.

Solution

Getting Started with ERA: Step 4 of 6

Add Client Computers| Deploy ESET endpoint solutions

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

Peer certificates and Certification Authority that are created during the installation are by default contained in the Static Group All.

  1. Open ESET Remote Administrator Web Console(ERA Web Console) in your web browser and log in.
  1. ClickDeploy ERA Agent.

Figure 1-1
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  1. In theCreate Agent Live Installersection, you can selectCreate InstallerorSelect existing.In this exampleCreate Installeroption is selected.

Figure 1-2

  1. SelectParent groupwhere the computer will be contained after the installation.
  1. ClickGet Installers.

Remote Clients

If you are creating a live installer to allow remote clients to check into a central ERA Server, expandConfiguration. In theServer Hostname (Optional)field, type the public fully qualified domain name (FQDN) or public IP address for the ERA Server and then clickGet Installers.

Figure 1-3
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  1. Next to Agent Installer for Mac, clickDownload. Make note of the file's saved location.

Figure 1-4
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  1. Distribute the Live Installer file to your Apple client(s) using email, a shared network folder, or whatever means you choose. Download the file to the Desktop on your client(s).
  2. After you have downloaded the file to theclient(s), double-click EraAgentInstaller.tar.gz to extract the file. EraAgentinstaller.sh will be extracted to your Desktop.
  3. Click Go Utilities and then double-click Terminal to open a new Terminal window.

Figure 1-5

  1. In your new Terminal window, enter the following commands:

    1. cd Desktop
    2. bash EraAgentinstaller.sh

macOS Sierra users need to use root access

If you are using macOS Sierra, run the command:

sudo bash EraAgentinstaller.sh

instead of:

bash EraAgentinstaller.sh

in step 10b.

  1. When you are prompted for your password, type the password for youruser account. Though characters will not appear, your password will be entered. Press Return when you are finished to continue installation.
  2. Click Go Utilities and then double-click Activity Monitor. Click the Energy tab and locate the process called ESET Remote Administrator Agent to verify that the Agent is running. You can now manage this client computer using ESET Remote Administrator.

Figure 1-6

  1. If you are performing a new installation of ERA, proceed to Step 5,deploy ESET endpoint products to yourclient computers.