Issue
- Your client workstation is experiencing a Windows error that is preventing Windows from starting correctly
- Prerequisites
- Use the ESET Encryption Recovery Media Creator
- Decrypt the workstation
Solution
Prerequisites
- Before decrypting, make sure you are following the appropriate instructions for your system. Visit our Full Disk Encryption Recovery Overview article for more information.
- Make sure a full sector-by-sector backup of the existing hard drive has been created before attempting recovery.
Use the ESET Encryption Recovery Media Creator
- Insert an empty USB drive into your computer.
- Download the ESET Encryption Recovery Utility.
- Run the utility and click Next to continue.
- Click Win RE USB 32/64 bit.
- Select the Destination disk for the recovery media and click Next.
- Click EEES Standalone.
- Optional: only select additional support files if you have been instructed to by ESET support.
- Click Next.
- Click Start to create the recovery media.
- A format dialog will appear, click Yes to format the USB drive and create the recovery media.
- Allow the utility to complete the creation process.
- Click Finish.
- Safely eject the USB drive.
Decrypt the Workstation
- Insert the ESET Encryption Recovery USB drive and boot the Workstation from the USB.
- If the device has booted correctly, you will see the image below.
- Select the desired language to continue.
- Select the option to Decrypt all encrypted disks (using credentials).
- The following warning will be displayed. Select Yes to proceed.
- Select the FDE User you would like to use for decryption and press the Enter key.
- Type the password for the FDE User you selected and press the Enter key.
- Choose from Secure or Performance mode to initiate the decryption process.
- After the computer has been successfully decrypted, press Ok and then Shutdown.