Create a support request directly from ESET Parental Control for Android

Issue

  • You encountered an issue with ESET Parental Control that you cannot solve and you want to contact ESET Technical Support
  • ESET Technical Support has requested a copy of your Parental Control log file

Solution

Send a support request directly from the ESET Parental Control application. 

Internet connection

To send a support request your device needs to have an internet connection.

  1. Open ESET Parental Control for Android. How do I open my ESET product?
  1. Tap the unlock icon and type in your Parental pin to unlock the device.

Figure 1-1

  1. Tap the main menu icon in the top left corner .
  1. Tap Customer care.

Figure 1-2

  1. Tap Report issue.

Figure 1-3

  1. Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and then type in the description of your issue. Select the check box next to Submit application log and tap Submit.

Figure 1-4

  1. You will receive a confirmation email with a ticket number and a link to your Technical Support case.

Additional resources