Components Upgrade task enabled to update ESET Remote Administrator 6 to ESET Security Management Center 7

Summary

ESET Customer Advisory 2018-0015
November 15, 2018
Severity: Information

Summary

ESET released ESET Security Management Center (ESMC) 7.0.72.0 on November 15, 2018. In this release, the Components Upgrade task has been enabled to upgrade ESET Remote Administrator (ERA) 6 to ESMC 7.

Customer Advisory

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

Details

When ESET announced its generational upgrade from ESET Remote Administrator 6 to ESET Security Management Center 7, several new features and infrastructure changes were included. One important difference between ERA 6 and ESMC 7 is that the Proxy component is not used in ESMC 7. While this made requirements for deployment and management easier, the upgraded Agent would not be able to communicate via the Proxy. For this reason, ESET chose not to enable the Components Upgrade task immediately after the release of ESMC 7 (manual upgrades were still possible).

On November 15, 2018, ESET released an updated version of ESMC 7 that included several fixes and improvements. In release 7.0.72.0, the Components Upgrade task was enabled. To help with the upgrade, we have prepared detailed descriptions of scenarios for ERA 6 users wanting to use this task to upgrade their infrastructure to ESMC 7. The upgrade task is supported on ERA 6.3 and later. 

Resources

Notes

  • Despite the automated upgrade task, it is necessary to update the Proxy component with a replacement proxy separately, as described in the Resources above.
  • Do not update the Agents before the ESMC Server is updated. ESMC Agents 7 use a new communication protocol and are not able to connect to ERA Server 6.

Affected programs

  • ESET Remote Administrator 6.3 and later
  • ESET Security Management Center 7.x

Feedback & Support

If you have feedback or questions about this issue, please contact us using the ESET Security Forum, or via your local ESET Support.

Version log

Version 1.0 (November 15, 2018): Initial version of this document

Additional resources