"An unexpected error has occurred" when accessing the Web Console (ESET Remote Administrator 6.x)

Issue

You receive the notification "An unexpected error has occurred" or "An uncaught exception has occurred!"

Figure 1-1

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

Attention

This article was created in quick response to an emerging issue. In some cases, the steps below may not resolve this issue.

This error typically occurs when you are accessing the ESET Remote Administrator Web Console from an unsupported web browser. See the table below for a list of supported web browsers.

Web browser	Version supported
Mozilla Firefox	20+
Internet Explorer	10+
Chrome	23+
Safari	6+
Opera	12+

If you are using an unsupported web browser, we recommend that you upgrade to one that is supported. However, you can choose to Reload the application or click Continue to ignore the error and continue using the ERA Web Console (not recommended).

For more information on the ERA Web Console, including installation and system requirements, see the following ESET Online Help:

Web Console installation - Windows

ID: 662, Last Updated: Oct 15, 2019