11th of October 2019 - ESET business products support for macOS 10.15 Catalina

To ensure your ESET products are working correctly after upgrading your computer to macOS 10.15 Catalina, perform these steps before upgrading to macOS Catalina.

We will continue to update this article with the latest news. You can follow the ESET support RSS feed for new information.

ESET Endpoint for macOS

ESET Endpoint products version 6.8

ESET Endpoint products 6.8 with the full support of macOS Catalina were released on September 24, 2019.

  • ESET products installed before upgrade to macOS Catalina

    To ensure that your ESET Endpoint product for macOS will work correctly after upgrade to macOS Catalina, we recommend that you upgrade your ESET Endpoint product to version 6.8.

    ESET Endpoint product for macOS 6.7.900 will work correctly after upgrade to macOS Catalina, if you update your MAC settings module in your ESET Endpoint Product to version 1023 (20190902) or later. You can find detailed instruction where to find list of modules installed in your ESET product in our Knowledgebase article.
    To ensure that the current version of ESET Endpoint product for macOS (6.7.900) will work correctly after upgrade to macOS Catalina. We are researching options to support macOS Catalina without a need to upgrade ESET Endpoint for macOS to a new version. If this won't be possible, you will need to upgrade your ESET Endpoint for macOS to version 6.8, before upgrading to macOS Catalina. ESET Endpoint for macOS version 6.8 will be ready before the release of macOS Catalina.

  • New installation on macOS Catalina

    The current version of ESET Endpoint products for macOS 6.8 supports installation on macOS Catalina.

    The current version of ESET Endpoint products for macOS 6.7.900 cannot be installed on macOS Catalina. We are working on ESET Endpoint products for macOS version 6.8, that will be compatible with macOS Catalina. A new version of ESET Endpoint products for macOS will be ready before the release of macOS Catalina

ESET Cloud Administrator (ECA)

ESET Management Agent (version 7.0.447.0) that is compatible with macOS Catalina was released 26.08.2019.

If you have ECA, you need to run one of these tasks, before upgrading to macOS Catalina:

  1. One-Click upgrade from the ECA Dashboard.
  2. Upgrade Agent task on your macOS clients.

The current version of ECA Live Installer for macOS is not compatible with macOS Catalina. We are working on a new version of ECA Live Installer for macOS to be ready before the release of macOS Catalina.

As of October 11, 2019, ECA Live Installer for macOS is compatible with macOS Catalina. All new installers created after this date work on macOS Catalina. You can duplicate your existing installers to make them compatible too. Only the duplicate installers are compatible.

ESET Management Center (ESMC) 7.0

ESET Management Agent (version 7.0.447.0) that is compatible with macOS Catalina was released 26.08.2019.

If you are using ESMC 7.0, you should upgrade to the new version of Management Agent using a Components Upgrade task, or you can download it directly from the ESET download page before upgrading to macOS Catalina.

ESET Remote Administrator (ERA) 6.x

ERA 6.x will not get a new, compatible ERA Agent. If you are using ERA 6.x, you can:

  1. Upgrade ERA 6.x to ESMC 7.0
  2. Continue using supported macOS versions (version 10.14 and earlier).

Already upgraded computers to macOS Catalina

In case you already upgraded your computer before performing these steps to macOS Catalina, you will need to reinstall ESET Endpoint product for macOS and deploy a new version of the agent.

ESET Product MacOS 10.14 compatibility Upgrade to macOS Catalina compatibility Installation on macOS Catalina compatibility
ERA Agent 6
ESMC agent 7.0.432 and older
ESMC agent 7.0.447 and later
Endpoint 6.7.900 upgrade
ESET Endpoint for macOS 6.8
ECA live installer generated before 11th of October 2019
ECA live installer generated after 11th of October 2019

 

 

Additional resources