[KB3592] Kas minu ESET-i toodet toetatakse? ESET-i kasutuselt kõrvaldamise poliitika (ärikliendi tooted)

Probleem

Klõpsa siin, et näha ESET-i kasutuselt kõrvaldamise poliitikat kodukasutaja toodetele

Lahendus

 

ESET-i kasutuselt kõrvaldamise poliitika, kehtiv kuni 30. juuni, 2020.

ESET-i pakutava klienditoe taseme nägemiseks klõpsa allpool oma toote nimel.

ESET-i pilveteenuste tugiteenuste tasemete kirjelduste vaatamiseks klõpsa siin..

ESET-i pilveteenused

 

Tugi kogu toote elutsükli vältel

Põhiversiooni tugi algab üldkättesaadavusega (GA) ja läbib tavaliselt järgmised etapid:

  1. Täielik tugi
  2. Piiratud tugi
  3. Baastugi

Kui uus põhiversioon saab üldkättesaadavaks, lülitatakse eelmise põhiversiooni toode täielikult toelt piiratud toele. Piiratud toe etapp kestab seni, kui üldkättesaadavaks saab teine järeltoode. Algne toode läheb seejärel üle viimasesse etappi - baastoele. Baastoe etapi lõpus jõuab projekt oma elutsükli lõppu. Pane tähele, et see artikkel kirjeldab standardset protsessi. Üksikjuhtudel võivad olla saadaval laiendatud tugiteenused.s.

Täielik tugi
  • Regulaarsete viiruseallkirjade andmebaaside värskenduste ja moodulite värskenduste kättesaadavus
  • Uute operatsioonisüsteemide ja operatsioonisüsteemide uute versioonide tugi
  • Kinnitatud probleemid ja haavatavused parandatakse paikade ja hooldusväljalasetega
  • Tehniline tugi on saadaval
Piiratud tugi
  • Regulaarsete viiruseallkirjade andmebaaside värskenduste ja moodulite värskenduste kättesaadavus
  • Tõsised probleemid, näiteks kui toode või selle põhifunktsioonid ei tööta või põhjustavad süsteemi ebastabiilsust või sisaldavad suurt haavatavust parandatakse paikade ja hooldusväljalasetega
  • Tehniline tugi on saadaval aga kõiki vigu ei kõrvaldata
  • Operatsioonisüsteemide uute versioonide tugi puudub
Baastugi
  • Regulaarsete viiruseallkirjade andmebaaside värskenduste kättesaadavus
  • Moodulite värskenduste kättesaadavus pole tagatud
  • Toodet ei saa enam ESET-i allalaadimisserveritest alla laadida
  • Tehniline tugi ei ole enam saadaval, vigu ei kõrvaldata
Elutsükli lõpp
  • Regulaarsed viiruseallkirjade andmebaaside värskendused võivad jätkuda aga ei ole tagatud
  • Selle versiooni jaoks pole saadaval tehnilist tuge ega paiku. Baastugi võib jätkuda aga ei ole tagatud.
  • Uut dokumentatsiooni ei looda ega värskendada.
Versioon Ühe ESET-i toote konkreetse perekonna põhiversioon.
Väljalaske kuupäev Kuupäev, millal ESET-i toote põhiperekond (versioon) saab üldkättesaadavaks.
Uusim versioon Konkreetse ESET-i toote uusima versiooni number.
Uuendatud Konkreetse ESET-i toote uusima versiooni väljalaske kuupäev (tühi, kui pole saadaval või on algse väljalaske kuupäevaga sama).
Olek Praegu pakutava toe aste.
Järgmine olek Eeldatav järgmine toe aste.
Eeldatav elutsükli lõpp Eeldatav elutsükli lõpp.

 

ESET Endpoint Antivirus

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug.2018

7.3.2041.0

2020-06-30

 Täielik tugi Piiratud tugi TBA
6.6 24.aug.2017

6.6.2095.1

 2018-11-13 Täielik tugi Piiratud tugi TBA
6.5 14.märts 2017 6.5.2132.6 28.nov.2017 Piiratud tugi Baastugi TBA
6.4 7.juuni 2016 6.4.2014.0 7.juuni 2016 Baastugi Elutsükli lõpp TBA
6.3 21.jaan.2016 6.3.2016.0 21.jaan.2016 Baastugi Elutsükli lõpp TBA
6.2 25.veebr.2015 6.2.2033.0 29.juuli 2015 Baastugi Elutsükli lõpp Veebr. 2020
6.1 11.dets.2014 6.1.2227.0   Baastugi Elutsükli lõpp Veebr. 2020
5.x 29.mai 2012 5.0.2272.7 2018-05-22 Baastugi Elutsükli lõpp Dets. 2020

ESET Endpoint Security

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug 2018

7.3.2041.0

2020-06-30

 Täielik tugi Piiratud tugi TBA
6.6 25.veebr.2015

6.6.2095.1

 2018-11-13 Täielik tugi Piiratud tugi TBA
6.5 14.märts 2017 6.5.2132.6 28.nov.2017 Piiratud tugi Baastugi TBA
6.4 7.juuni 2016 6.4.2014.0 7.juuni 2016 Baastugi Elutsükli lõpp TBA
6.3 21.jaan. 2016 6.3.2016.0 21.jaan. 2016 Baastugi Elutsükli lõpp TBA
6.2 25.veebr.2015 6.2.2033.0 29.juuli 2015 Baastugi Elutsükli lõpp Veebr.2020
6.1 11.dets.2014 6.1.2227.0   Baastugi Elutsükli lõpp Vebruar 2020
5.x 29.mai 2012 5.0.2272.7 2018-05-22 Baastugi Elutsükli lõpp Dets.2020

ESET NOD32 Antivirus Business Edition

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
4 2.märts 2009 4.2.76.0 12.jaan. 2012 Baastugi Elutsükli lõpp Detsember 2020*
3 5.nov. 2007 3.0.695.0   Elutsükli lõpp Elutsükli lõpp  

* See on üldine elutsükli lõpukuupäev, teatud turgudele võivad kehtida konkreetsed erandid.

ESET Smart Security Business Edition

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
4 2.märts 2009 4.2.76.0 12.jaan. 2012 Baastugi Elutsükli lõpp Dets. 2020*
3 5.nov. 2007 3.0.695.0   Elutsükli lõpp Elutsükli lõpp  

* See on üldine elutsükli lõpukuupäev, teatud turgudele võivad kehtida konkreetsed erandid.

ESET Mail Security for Microsoft Exchange Server

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug. 2018

7.2.10007.0

2020-08-25

 Täielik tugi Piiratud tugi TBA
6.5 28.veebr.2017 6.5.10059.0 2018-09-25 Piiratud tugi Baastugi TBA
6.4 7.sept. 2016 6.4.10011.0 30.nov.2016 Baastugi Elutsükli lõpp 2020
6.3 21.jaan. 2016 6.3.10005.0 22.märts 2016 Baastugi Elutsükli lõpp 2020
6.2 3.sept.2015 6.2.12012.0 20.okt.2015 Baastugi Elutsükli lõpp 2020
5 N/A N/A N/A N/A N/A N/A
4.5 26.märts. 2013 4.5.10022.0 2014-06-06 Elutsükli lõpp Elutsükli lõpp  
4.3 31.märts. 2011 4.3.10016   Elutsükli lõpp Elutsükli lõpp  
4.2 10.märts.2010 4.2.10012   Elutsükli lõpp Elutsükli lõpp  

ESET File Security for Microsoft Windows Server

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug.2018 7.1.12006.0 2019-07-02 Täielik tugi Piiratud tugi TBA
6.5 28.veebr.2017 6.5.12018.0 2018-08-28 Piiratud tugi Baastugi TBA
6.4 7.sept.2016 6.4.12004.0 30.nov.2016 Baastugi Elutsükli lõpp 2020
6.3 2.märts 2016 6.3.12006.0 19. mai 2016 Baastugi Elutsükli lõpp 2020
6.2 25.veebr.2015 6.2.12007.0 3.sept.2015 Baastugi Elutsükli lõpp 2020
6.0 11.dets.2014 6.0.12035.0   Baastugi Elutsükli lõpp 2020
5 N/A N/A N/A N/A N/A N/A
4.5 7.veebr.2012 4.5.12017.0 2015-08-05 Elutsükli lõpp Elutsükli lõpp  
4.3 18.okt.2011 4.3.12014   Elutsükli lõpp Elutsükli lõpp  

ESET Mail Security for IBM Domino

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug. 2018

7.2.14001.0

2020-08-25

 Täielik tugi Piiratud tugi TBA
6.5 28.veebr.2017 6.5.14026.0 2018-05-24 Piiratud tugi Baastugi TBA
6.4 7.sept.2016 6.4.14024.0 30.nov.2016 Baastugi Elutsükli lõpp 2020
5 N/A N/A N/A N/A N/A N/A
4.5 29.mai 2012 4.5.14059.0 2016-03-15 Elutsükli lõpp Elutsükli lõpp  

ESET NOD32 Antivirus for Lotus Domino

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
2 24.juuni 2005 2006.8.2.0   Elutsükli lõpp Elutsükli lõpp  

ESET Security for Kerio

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
6.5 29.mai 2017 6.5.16009.0 2018-05-24 Baastugi Elutsükli lõpp Juuni 2022
5 N/A N/A N/A N/A N/A N/A
4.5 6.nov.2013 4.5.16009.0 2016-05-17 Elutsükli lõpp Elutsükli lõpp  

ESET Security for Microsoft Sharepoint Server

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.x 16.aug.2018

7.2.15001.0

2020-08-25

 Täielik tugi Piiratud tugi TBA
6.5 28.veebr.2017 6.5.15015.0 2018-05-24 Piiratud tugi Baastugi TBA
6.4 7.sept.2016 6.4.15015.0 30.nov.2016 Baastugi Elutsükli lõpp 2020
4.5 12.juuni 2013 4.5.15024.0 2018-01-16 Elutsükli lõpp Elutsükli lõpp  

ESET Endpoint Antivirus for Mac

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
6.8 25.sept.2019 6.9.60.3 10.okt. 2019 Täielik tugi Piiratud tugi TBA
6.6 25.mai 2018 6.8.400.0 2019-12-05 Piiratud tugi Baastugi TBA
6.5 25.sept.2017 6.5.600.1 21.dets.2017 Piiratud tugi Baastugi TBA
6.4 30.märts 2017 6.4.246.0   Piiratud tugi Baastugi TBA
6.3 19.sept.2016 6.3.85.0   Piiratud tugi Baastugi TBA
6.2 31.mai 2016 6.2.7.0   Baastugi Elutsükli lõpp TBA
6.1 30.sept.2015 6.1.16.0   Baastugi Elutsükli lõpp TBA

ESET Endpoint Security for Mac

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
6.8 25.sept.2019 6.9.60.3 10.okt.2019 Täielik tugi Piiratud tugi TBA
6.6 25.mai 2018 6.8.400.0 2019-12-05 Piiratud tugi Baastugi TBA
6.5 25.sept.2017 6.5.600.1 21.dets.2017 Piiratud tugi Baastugi TBA
6.4 30.märts 2017 6.4.246.0   Piiratud tugi Baastugi TBA
6.3 19.sept.2016 6.3.85.0   Piiratud tugi Baastugi TBA
6.2 31.mai 2016 6.2.7.0   Baastugi Elutsükli lõpp TBA
6.1 30.sept.2015 6.1.16.0   Baastugi Elutsükli lõpp TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
4.1 27.juuli 2012 4.1.106.1
4.1.94.0 (Mac 10.5)		 2018-01-11 Piiratud tugi Baastugi TBA
4 2.aug.2010 4.0.77 6.dets.2011 Baastugi Elutsükli lõpp TBA

ESET Mobile Security Business Edition for Symbian

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 22.apr.2010 1.3.4 11.mai 2011 Elutsükli lõpp Elutsükli lõpp  

ESET Mobile Security Business Edition for Windows Mobile

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 22.apr.2010 1.3.1885 11.mai 2011 Elutsükli lõpp Elutsükli lõpp  

ESET Endpoint Security for Android

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
2 25.veebr.2015 2.7.17.0 2019-12-11 Täielik tugi Piiratud tugi TBA
1 4.dets.2012 1.2.210.134 2015-06-25 Elutsükli lõpp Elutsükli lõpp  

ESET NOD32 Antivirus Business Edition for Linux Desktop

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
4 12.apr.2011 4.0.93.0 2019-05-02 Piiratud tugi Baastugi TBA

ESET File Security for Linux

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.2 26.aug.2020 7.2.463   Täielik tugi Piiratud tugi TBA
7.1 15.nov.2019 7.1.247   Täielik tugi Piiratud tugi TBA
7.0 16.juuli 2019 7.0.1152 19.juuli 2019 Piiratud tugi Baastugi TBA

See toode on versiooni 4.5 järeltulija ja kaotab FreeBSD toe.

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
4.5 17.dets.2015 4.5.15.0 2019-05-02 Täielik tugi Piiratud tugi TBA
4.0 15.nov.2011 4.0.10 2.juuli 2013 Elutsükli lõpp Elutsükli lõpp  
3 Q2/2008 3.0.22   Elutsükli lõpp Elutsükli lõpp  

ESET Virtualization Security for VMware vShield

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 21.jaan.2016 1.0.14.0 2017-11-10 Elutsükli lõpp Elutsükli lõpp  

ESET Virtualization Security for VMware NSX

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 21.jaan.2016 1.7.1.0 2019-09-20 Piiratud tugi Elutsükli lõpp TBA

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

ESET Secure Authentication

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
2 15.märts 2016 2.8.23.0 2019-07-09 Täielik tugi Piiratud tugi TBA
1 25.juuli 2013 1.3.719.0 2016-09-20 Baastugi Elutsükli lõpp TBA

ESET Shared Local Cache

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 12.dets.2014 1.2.5.0 2017-03-15 Baastugi Elutsükli lõpp TBA

ESET Enterprise Inspector

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
1 16.aug.2018 N/A N/A Täielik tugi Piiratud tugi TBA

ESET Dynamic Threat Defense

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
current 16.aug.2018 N/A N/A Täielik tugi Piiratud tugi TBA

ESET Security Management Center

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
7.1 12.nov.2019

7.2.11.3

 2019-11-12 Täielik tugi Piiratud tugi TBA
7.0 16.aug.2018 7.0.72   Piiratud tugi Baastugi TBA

ESET Security Management Center (alates versioonist 7) replaces ESET Remote Administrator.

ESET Remote Administrator

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
6.5*** 14.märts 2017 6.5.34.0 2017-10-30 Piiratud tugi Baastugi Dets. 2020
6.4** 19.juuli 2016 6.4.29.0 19.sept.2016 Elutsükli lõpp Elutsükli lõpp  
6.3* 21.jaan.2016 6.3.12.0   Elutsükli lõpp Elutsükli lõpp
6.2* 3.sept.2015 6.2.11.0   Elutsükli lõpp Elutsükli lõpp  
6.1* 20.mai 2015 6.1.31.0   Elutsükli lõpp Elutsükli lõpp
6.1* 25.veebr.2015 6.1.28.0   Elutsükli lõpp Elutsükli lõpp  
6.1* 10.dets.2014 6.1.21.0   Elutsükli lõpp Elutsükli lõpp  

*** - ERA MDM komponent on alates 11.04.2019 baastoe all.

** - Viimane võimalik versioon, millele kliendid uuendada saavad, on ESMC V7.1

* - ERA 6.1 - 6.4 (kõik komponendid) installifailid ei ole hoidlas saadaval. Kasutajad ei saa nendele versioonidele luua agendi installereid.

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
5.3* 19.nov.2015 5.3.39.0 2016-09-19 Baastugi Elutsükli lõpp Juuni 2020
5.2 16.juuni 2014 5.2.26.0   Elutsükli lõpp Elutsükli lõpp  
5.1 21.okt.2013 5.1.34   Elutsükli lõpp Elutsükli lõpp  
5 28.mai 2012 5.0.119   Elutsükli lõpp Elutsükli lõpp  
4 19.apr.2010 4.0.138   Elutsükli lõpp Elutsükli lõpp  
3 15.dets.2008 3.0.105   Elutsükli lõpp Elutsükli lõpp  
2 26.nov.2007 2.0.110   Elutsükli lõpp Elutsükli lõpp  
1 2003 1.0.17   Elutsükli lõpp Elutsükli lõpp  

* - ERA 5.3 on laiendatud tugiteenuste etapis, mis keskendub klientidele, kes migreeruvad lahendusele ESET Security Management Center.

ESET Endpoint Encryption Client

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
5.0 19.nov.2019 5.0.4   Täielik tugi Piiratud tugi TBA
5.0 9.juuli 2019 5.0.3   Piiratud tugi Baastugi TBA
5.0 1.apr.2019 5.0.1   Piiratud tugi Baastugi TBA
5.0 28.dets.2019 5.0.0   Piiratud tugi Baastugi TBA
4.9 12.dets.2018 4.9.5   Piiratud tugi Baastugi TBA
4.9 4.mai 2018 4.9.4   Piiratud tugi Baastugi TBA
4.9 29.märts 2018 4.9.3   Piiratud tugi Baastugi TBA
4.9 22.märts 2018 4.9.2   Piiratud tugi Baastugi TBA
4.9 26.okt.2017 4.9.0   Piiratud tugi Baastugi TBA
4.8 3.aug.2017 4.8.17   Piiratud tugi Baastugi TBA
4.8 30.märts 2017 4.8.16   Piiratud tugi Baastugi TBA
4.8 28.veebr.2017 4.8.15   Piiratud tugi Baastugi TBA
4.8 12.jaan.2017 4.8.13   Piiratud tugi Baastugi TBA
4.8 14.dets.2016 4.8.12   Piiratud tugi Baastugi TBA
4.8 22.nov.2016 4.8.11   Piiratud tugi Baastugi TBA
4.8 8.sept.2016 4.8.5   Piiratud tugi Baastugi TBA

ESET Endpoint Encryption Server

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp
3.0 28.veebr.2019 3.0.0   Täielik tugi Piiratud tugi TBA
2.10 27.sept.2018 2.10.10   Piiratud tugi Baastugi TBA
2.9 16.apr.2018 2.9.3   Piiratud tugi Baastugi TBA
2.9 26.okt.2017 2.9.2   Piiratud tugi Baastugi TBA
2.9 3.aug.2017 2.9.0   Piiratud tugi Baastugi TBA
2.8 28.veebr.2017 2.8.0   Piiratud tugi Baastugi TBA
2.7 12.jaan.2017 2.7.7   Piiratud tugi Baastugi TBA
2.7 22.nov.2016 2.7.1   Piiratud tugi Baastugi TBA
2.6 19.sept.2016 2.6.2   Piiratud tugi Baastugi TBA
2.6 8.sept.2016 2.6.1   Piiratud tugi Baastugi TBA

 

Tugi ESET-i pilveteenuse (tarkvara teenusena) elutsükli kaudu:

Põhiversiooni pilveteenuse tugi algab üldkättesaadavusega (GA) ja läbib tavaliselt järgmised etapid:

  1. Täielik tugi
  2. Piiratud tugi
  3. Elutsükli lõpp

Kui uus põhiversioon saab üldkättesaadavaks viiakse eelmine põhiversioon automaatselt edasi lõppfaasi - elutsükli lõppu.

Kui uus põhiversioon saab üldkättesaadavaks ja eelmist põhiversiooni mistahes põhjusel ei kõrvaldata, lülitatakse eelmine põhiversioon automaatselt ettemääratud ajaks (tavaliselt üheks aastaks) täielikult toelt üle piiratud toele. Pärast ettemääratud perioodi jõuab eelmine väljalaske versioon oma elutsükli lõppu.

Täielik tugi
  • Pilveteenust täiustatakse pidevalt
  • Kinnitatud probleemid ja haavatavused parandatakse kiirparanduste ja hooldusväljalasetega
  • Uute klientide/kasutajate registreerimine on saadaval
  • Tehniline tugi on saadaval, dokumentatsiooni uuendatakse
Piiratud tugi
  • Pilveteenust aktiivselt ei täiustata
  • Funktsionaalsused ja juurdepääsetavus võivad olla piiratud
  • Uute klientide/kasutajate registreerimine võib olla piiratud
  • Tehniline tugi on piiratud, vigu kaalutakse, dokumentatsiooni uuendamine võib olla piiratud
Elutsükli lõpp
  • Pilveteenuse täiustused lõpetatakse
  • Juurdepääs on piiratud või lõpetatud
  • Uute klientide/kasutajate registreerimine ei ole saadaval
  • Baastugi või tehnilise toe puudumine, vigu ei parandata, dokumentatsiooni ei uuendata

 

ESET MSP Administrator

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp Soovitatav üleminek Kommentaar
1 3.veebr.2020 1.4.2 Piiratud tugi N/A Kuni elutsükli lõpuni 31.dets.2020 Üleminek EMA v2 peale N/A
2 24.märts 2020 2.3.29.1 Täielik tugi Kogu elutsükli vältel N/A N/A N/A N/A

 

ESET Business Account

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp Soovitatav üleminek Kommentaar
3 24.märts 2020 3.34.1 Täielik tugi Throughout whole lifecycle N/A N/A N/A N/A

 

ESET License Administrator

Versioon Väljalaske kuupäev Uusim versioon Uuendatud Olek Järgmine olek Eeldatav elutsükli lõpp Soovitatav üleminek Kommentaar
1 17.märts 2020 1.32.20 Piiratud tugi N/A Kuni elutsükli lõpuni Määratakse hiljem N/A N/A

ESET elutsükli lõpu poliitika, kehtib al. 1. juuli, 2020

Kokkuvõte | Versioonireeglid | Toote elutsükkel | Tugiteenuste tasemed | PDF-dokument

Kokkuvõte

Selle dokumendi eesmärk on vaadata üle ESET-i elutsükli lõppemise (EOL) eeskirjad, tootega seotud tugiteenuste poliitika ja poliitikad, mida järgime erinevate operatsioonisüsteemide toetamiseks.

See dokument peaks olema teabeallikaks ESET-i äriklientidele, kelle jaoks selged ja prognoositavad elutsükli lõpu põhimõtted võivad oluliselt kaasa aidata IT-turvalisuse tõhusale planeerimisele. Usume, et see dokument aitab organisatsioonidel hoida oma turbepoliitika ajakohasena ja vältida äritegevuses mistahes häireid.

See elutsükli lõpu dokument sai inspiratsiooni tööstuse parimatest tavadest ja tunnustatud standarditest. Reegleid rakendatakse kõigile olemasolevatele toodetele ja tooteversioonidele, austades varem klientidele ees võetud kohustusi. Oleme määratlenud tootekategooriad ja kohandanud neist igaühele vastava tugipoliitika. Leiad ka infot, kuidas tooteversioonid toimivad ja selgitusi toot elutsükli etappide kohta.

Oleme täiesti teadlikud, et mistahes üleminek võib olla valus, eriti ärikeskkonnas. Seega eraldame uue poliitika rakendamise hetkest üheaastase üleminekuperioodi. Selle aja jooksul saavad uue poliitika kohaselt baas- või piiratud toe olekust elutsükli lõppu üle viidud tooteversioonid endiselt moodulivärskendusi. Baastugi tagab ainult tuvastamismootori (varem tuntud kui „viiruseallkirjade andmebaas“) värskendused. Jätkame nende ja moodulivärskenduste saatmist muidu elutsükli lõppu jõudnud tooteversioonidele kogu üleminekuperioodi vältel. Need tooteversioonid, mis läheksid selle perioodi jooksul loomulikult üle elutsükli lõpu etappi, saavad samad eelised.

See elutsükli lõpu poliitika kehtib al. 1. juuli, 2020

Versioonireeglid

ESET järgib tooteversioonide nummerdamisel valdkonna standardeid. Vaata allolevaid näiteid, kuidas lugeda tooteversioonis sisalduvaid üksikuid numbreid:

Versioonide selgitus

ESET Endpoint Security versioon 7.2.2055.0 tähendab

7.

Põhiversioon

2.

Väiksem versioon/hooldusväljalase

2055.

Järgu number/partii tase

0

Täiendav eristaja
(nt keeleversioon)
  • Põhiversioon - kõrgemale versioonile üleminek hõlmab tavaliselt toote kapitaalseid muudatusi, toote arhitektuuri muutumist või varasema(te) operatsioonisüsteemi versiooni(de) tugiteenuse lõpetamist.
  • Väiksem versioon/hooldusväljalase – selle numbri suurendamine tähendab väiksemaid veaparandusi ja väikeseid funktsionaalsuse muudatusi võrreldes eelmise versiooniga.
  • Järgu number/partii tase – näitab vajalikke automaatseid turvalisuse ja stabiilsuse uuendusi. Funktsionaalsuse muudatusi ei tehta.
Toote elutsükkel

Kõik meie tooted sobituvad konkreetsesse toote elutsükli etappi. Täieliku elutsükli lõpu poliitika määratlemise eesmärgil otsustasime jagada need järgmistesse rühmadesse.

  1. Aktiivses arenduses olevad tooted
    Need tooted on elutsükli varastes või keskmistes etappides ning plaanime neid lähiaastatel arendada ja müüa. Aktiivses arenduses olevad tooted läbivad regulaarselt varasemate tooteversioonide versiooni lõppemise protseduuri (iga kord, kui antakse välja uus põhiversioon). Samuti on kehtestatud protseduurid teatud tooteversioonide jaoks laiendatud piiratud toe võimaldamiseks - lisateabe saamiseks pöördu oma ESET-i esindaja poole.
  2. Hoolduses olevad tooted
    Need tooted on väga küpses olekus ja ESET ainult hooldab neid. Uusi funktsioone ei arendata. Hoolduses olevad tooted/teenused on tavaliselt laiendatud piiratud toega. Hoolduses olevad tooted ei saa väljalaskeid, mis tagavad ühilduvust tulevaste operatsioonisüsteemide väljalasetega.
  3. Kõrvaldatavad tooted
    Neid tooteid pole pikka aega mingil viisil arendatud ega täiustatud ning neil pole enam mingit kaubanduslikku ega strateegilist mõtet. Need tooted läbivad sisemise toote kõrvaldamise protseduuri, mille tulemuseks on toote elutsükli lõppu jõudmine.
Tugiteenuste tasemed

Need on üldised ESET-i toodete ja teenuste tugiteenuste tasemed Üksikute toodete ja tooteversioonide konkreetsete tugiteenuste tasemete kohta vaadake selle dokumendi vastavaid jaotisi.

  • Täielik tugi – seda mõistetakse kogu tööstuses kui klientide teenindamiseks parimate jõupingutuste tegemist, kõigi vigade parandamist ja täieliku funktsionaalsuse pakkumist. Pakume klientidele ka laiaulatuslikku abi. Kõiki tulevasi operatsioonisüsteemide väljalaskeid toetatakse, välja arvatud juhul, kui esineb suur väline takistus, mida me mõistlike jõupingutustega ei suuda ületada.
  • Piiratud tugi – see piirdub üldiselt tehnilise toe ja arendustoega, mis on piiratud veaparandusega, nii et uute operatsioonisüsteemi versioonide tugi puudub.
  • Elutsükli lõpp – selles toote elutsükli etapis me tuge ega abi ei paku ja ei garanteeri toote funktsionaalsust üldse. Parim, mida me teha saame, on suunata klient kõige sobivama üleminekuni, et ta läheks üle uusimale samaväärsele tootele.

Lisateave ESET-i elutsükli lõpu poliitika koha PDF-failis

Elutsükli lõpu poliitika ärikliendi toodetele

ESET-i pakutava klienditoe taseme nägemiseks klõpsa allpool oma toote nimel.

ESET Endpoint Lahendus
ESET Endpoint Antivirus
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.3 30 .juuni 2020

7.3.2041.0

 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.2 12.nov.2019 7.2.2055.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
7.1 11.apr.2019 7.1.2064.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
7.0 16.aug.2018 7.0.2120.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
6.6 24.aug. 2017

6.6.2095.1

 Piiratud tugi Lõppenud Märts 2021  
6.5 14 .märts 2017 6.5.2132.6 Piiratud tugi Lõppenud kuni veebr.2022  
6.4 07.juuni 2016 6.4.2014.0 Lõppenud Lõppenud Lõppenud ✔
6.3 21.jaan.2016 6.3.2016.0 Lõppenud Lõppenud Lõppenud ✔
6.2 25 .veebr.2015 6.2.2033.0 Lõppenud Lõppenud Lõppenud ✔
6.1 11.dets.2014 6.1.2227.0 Lõppenud Lõppenud Lõppenud ✔
5.x 29.mai 2012 5.0.2272.7 Piiratud tugi Lõppenud Dets.2020 ✔
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Security
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.3 30.juuni 2020

7.3.2041.0

 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.2 12.nov.2019 7.2.2055.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
7.1 11.apr.2019 7.1.2064.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
7.0 16.aug.2018 7.0.2120.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
6.6 24.aug.2017

6.6.2095.1

 Piiratud tugi Lõppenud Märts 2021  
6.5 14.märts 2017 6.5.2132.6 Piiratud tugi Lõppenud kuni veebr.2022  
6.4 07.juuni 2016 6.4.2014.0 Lõppenud Lõppenud Lõppenud ✔
6.3 21.jaan.2016 6.3.2016.0 Lõppenud Lõppenud Lõppenud ✔
6.2 25.veebr.2015 6.2.2033.0 Lõppenud Lõppenud Lõppenud ✔
6.1 11.dets.2014 6.1.2227.0 Lõppenud Lõppenud Lõppenud ✔
5.x 29.mai 2012 5.0.2272.7 Piiratud tugi Lõppenud Dets.2020 ✔
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
4.x 02.märts 2009 4.2.76.0  Piiratud tugi Lõppenud Dets.2020 ✔
3.0 05.nov.2007 3.0.695.0  Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Antivirus for Linux
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.1 26.aug.2020 7.1.6 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versiooni 8 väljalaskeni + 3 aastat  
7.0 25.veebr.2020 7.0.13.0 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versiooni 8 väljalaskeni + 3 aastat  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Antivirus for Mac
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
6.9 15.juuni 2020 6.9.60.3 Täielik tugi Kuni versioonini 7 +1 aasta Kuni versioonini 7 +3 aastat  
6.8 25.sept.2019 6.8.400.0 Piiratud tugi Lõppenud Kuni versioonini 7 +1 aasta  
6.7 10.jaan.2019 6.7.900.0  Lõppenud Lõppenud Lõppenud ✔
6.6 25.mai 2018 6.6.866 Lõppenud Lõppenud Lõppenud ✔
6.5 25.sept.2017 6.5.600.1  Lõppenud Lõppenud Lõppenud ✔
6.4 30.märts 2017 6.4.246.0  Lõppenud Lõppenud Lõppenud ✔
6.3 19.sept.2016 6.3.85.0  Lõppenud Lõppenud Lõppenud ✔
6.2 31.mai 2016 6.2.7.0  Lõppenud Lõppenud Lõppenud ✔
6.1 30.sept.2015 6.1.16.0  Lõppenud Lõppenud Lõppenud ✔
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Security for Mac
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
6.9 15.juuni 2020 6.9.60.3 Täielik tugi Kuni versioonini 7 +1 aasta Kuni versioonini 7 +3 aastat  
6.8 25.sept.2019 6.8.400.0 Piiratud tugi Lõppenud Kuni versioonini 7 +1 aasta  
6.7 10.jaan.2019 6.7.900.0  Lõppenud Lõppenud Lõppenud ✔
6.6 25.mai 2018 6.6.866 Lõppenud Lõppenud Lõppenud ✔
6.5 25.sept.2017 6.5.600.1  Lõppenud Lõppenud Lõppenud ✔
6.4 30.märts 2017 6.4.246.0  Lõppenud Lõppenud Lõppenud ✔
6.3 19.sept.2016 6.3.85.0  Lõppenud Lõppenud Lõppenud ✔
6.2 31.mai 2016 6.2.7.0  Lõppenud Lõppenud Lõppenud ✔
6.1 30.sept.2015 6.1.16.0  Lõppenud Lõppenud Lõppenud ✔
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition for Mac
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
4.1 27.juuli 2012 4.1.106.1 Lõppenud Lõppenud Lõppenud  
4 02.aug.2010 4.0.77  Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition for Linux Desktop
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
4.0 12.apr.2011 4.0.93.0 Lõppenud Lõppenud Lõppenud ✔
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.

ESET Server tooted
ESET Mail Security for Microsoft Exchange Server
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.2 25.aug.2020

7.2.10007.0

 Täielik tugi
Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.1 18.dets.2019 7.1.10015.0 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.0 16.aug.2018 7.0.x Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
6.5 28.veebr.2017 6.5.10059.0  Piiratud tugi Lõppenud Kuni aug.2021  
6.4 07.sept.2016 6.4.10011.0  Lõppenud Lõppenud Lõppenud ✔
6.3 21.jaan.2016 6.3.10005.0  Lõppenud Lõppenud Lõppenud ✔
6.2 03.sept.2015 6.2.12012.0  Lõppenud Lõppenud Lõppenud ✔
4.5 26.märts 2013 4.5.10022.0  Lõppenud Lõppenud Lõppenud  
4.3 31.märts 2011 4.3.10016  Lõppenud Lõppenud Lõppenud  
4.2 10.märts 2010 4.2.10012  Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File Security for Microsoft Windows Server
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.1 11.veebr.2020 7.1.12010.0 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.0 29.jaan.2019 7.0.12018.0 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
6.5 28.veebr.2017 6.5.12018.0  Piiratud tugi Lõppenud Kuni dets.2022  
6.4 07.sept.2016 6.4.12004.0  Lõppenud Lõppenud Lõppenud ✔
6.3 02.märts 2016 6.3.12006.0  Lõppenud Lõppenud Lõppenud ✔
6.2 25.veebr.2015 6.2.12007.0  Lõppenud Lõppenud Lõppenud ✔
6.0 11.dets.2014 6.0.12035.0  Lõppenud Lõppenud Lõppenud ✔
4.5 07.veebr.2012 4.5.12017.0  Lõppenud Lõppenud Lõppenud  
4.3 18.okt.2011 4.3.12014  Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Mail Security for IBM Domino
(varem ESET Mail Security for IBM Lotus Domino)
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.2 25.aug.2020

7.2.14001.0

 Täielik tugi
 Kuni versioonini 8 +1 aastat Kuni versioonini 8 +3 aastat  
7.1 10.sept.2019 7.1.14008.0 Täielik tugi Kuni versioonini 8 +1 aastat Kuni versioonini 8 +3 aastat  
7.0 16.aug.2018 7.0.x Piiratud tugi Lõppenud Kuni versioonini 8 +1 aastat  
6.5 28.veebr.2017 6.5.14026.0 Piiratud tugi Lõppenud Kuni aug.2021  
6.4 07.sept.2016 6.4.14024.0 Elutsükli lõpp Lõppenud Lõppenud ✔
4.5 29.mai 2012 4.5.14059.0  Elutsükli lõpp Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Security for Kerio
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
6.5 29.mai 2017 6.5.16009 Lõppenud Lõppenud Lõppenud ✔
5 N/A N/A N/A N/A N/A N/A
4.5 06.nov.2013 4.5.16009 Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Security for Microsoft Sharepoint Server
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.2 25.aug.2020

7.2.15001.0

 Täielik tugi
 Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.0 16.aug.2018 7.0.15010.0 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
6.5 28 .veebr.2017 6.5.15015.0 Piiratud tugi Lõppenud Kuni aug.2021  
6.4 07.sept.2016 6.4.15015.0 Lõppenud Lõppenud Lõppenud ✔
4.5 12.juuni 2013 4.5.15024.0  Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File Security for Linux
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
7.2 26.aug.2020 7.2.463 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.1 14.nov.2019 7.1.561 Täielik tugi Kuni versioonini 8 +1 aasta Kuni versioonini 8 +3 aastat  
7.0 16.juuli 2019 7.0.1152 Piiratud tugi Lõppenud Kuni versioonini 8 +1 aasta  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File/Mail/Gateway Security for Linux/FreeBSD
(varem ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
4.5 17.dets.2015 4.5.15.0 Piiratud tugi Kuni juuni 2020 Kuni juuni 2021  
4.0 15.nov.2011 4.0.10 Lõppenud Lõppenud Lõppenud  
3.0 Q2/2008 3.0.22 Lõppenud Lõppenud Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Virtualization Security for VMware NSX
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi Üleminekuperiood
1 21.jaan.2016 1.7.1.0 Piiratud tugi Lõppenud TBA  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Shared Local Cache
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Üleminekuperiood
1 12.dets.2014 1.2.5.3 Piiratud tugi Lõppenud  
Tugiteenuste oleku selgitus

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.

ESET kohapealsed konsoolid
ESET Security Management Center
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Üleminekuperiood
7.2 11.juuni 2020 7.2.11.1 Täielik tugi Kuni versiooni 8 väljalaskeni Kuni versioonini 8 +2 aastat
7.1 19.nov.2019 7.1.27.2 Piiratud tugi Lõppenud Kuni versioonini 8 +2 aastat
7.0 16.aug.2018 7.0.72 Piiratud tugi Lõppenud Kuni versioonini 8 +2 aastat
Tugiteenuste oleku selgitus

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Remote Administrator
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
6.5 14.märts 2017 6.5.34.0 Piiratud tugi Lõppenud Kuni dets.2020
6.4 19 .juuli 2016 6.4.29.0 Lõppenud Lõppenud Lõppenud
6.3 21.jaan.2016 6.3.12.0 Lõppenud Lõppenud Lõppenud
6.2 03.sept.2015 6.2.11.0 Lõppenud Lõppenud Lõppenud
6.1 20.mai.2015 6.1.31.0 Lõppenud Lõppenud Lõppenud
6.1 25.veebr.2015 6.1.28.0 Lõppenud Lõppenud Lõppenud
6.1 10.dets.2014 6.1.21.0 Lõppenud Lõppenud Lõppenud
5.3 19.nov.2015 5.3.39.0 Lõppenud Lõppenud Lõppenud
5.2 16.juuni 2014 5.2.26.0 Lõppenud Lõppenud Lõppenud
5.1 21.okt.2013 5.1.34 Lõppenud Lõppenud Lõppenud
5 28.mai 2012 5.0.119 Lõppenud Lõppenud Lõppenud
4 19.apr.2010 4.0.138 Lõppenud Lõppenud Lõppenud
3 15.dets.2008 3.0.105 Lõppenud Lõppenud Lõppenud
2 26.nov.2007 2.0.110 Lõppenud Lõppenud Lõppenud
1 25.juuni 2005 1.0.17 Lõppenud Lõppenud Lõppenud
Tugiteenuste oleku selgitus

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET Mobile lahendused
ESET Endpoint Security for Android
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
2 25.veebr.2015 2.7.21.0 Täielik tugi Kuni järgmise põhiversioonini
1 04.dets.2012 1.2.210.134  Lõppenud lõppes veebr.2015
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET-i tööjaama tuvastus ja reageering
ESET Enterprise Inspector
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
1.4 15.juuni 2020 1.4.1363 Täielik tugi kuni versiooni 1.5 väljalaskeni
1.3 17.sept.2019 1.3.1145 for Server and WinOS endpoints
1.3.1143 for macOS endpoints		 Lõppenud Lõppenud
1.2 20.juuli 2018 1.2.894 Lõppenud Lõppenud
1.1 26.märts 2018   Lõppenud Lõppenud
1 N/A N/A Lõppenud Lõppenud
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET-i krüptimise ja mitmefaktorilise autentimise tooted
ESET Full Disk Encryption
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
1.2 23.juuni 2020 1.2.0.x Täielik tugi Kuni järgmise põhiversioonini
1.1 02.aprill 2020 1.1.0.0 Lõppenud Lõppenud
1.0 28.jaan.2019 1.047.6.0 Lõppenud Lõppenud
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Secure Authentication
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
3 30.jaan.2020 3.0.20.0 Täielik tugi Kuni järgmise põhiversioonini
2 15.märts 2016 2.8.23.0 Lõppenud Lõppes jaan.2020
1 25.juuli 2013 1.3.719.0 Lõppenud Lõppes märts 2016
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Encryption Client
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
5 06.mai 2020 5.0.6 Täielik tugi Kuni järgmise põhiversioonini
5 12.veebr.2019 5.0.5 Lõppenud Lõppenud
4 12.dets. 2018 4.9.5 Lõppenud Lõppenud
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Encryption Server
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi
3 12.veebr.2019 3.1 Täielik tugi Kuni järgmise põhiversioonini
2 27.sept.2018 2.10.10 Lõppenud Lõppenud
Tugiteenuste oleku selgitus

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET-i pilveteenused
ESET MSP Administrator
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
2 24.märts 2020 2.3.29.1 Täielik tugi Kogu elutsükli vältel N/A
1 03.veebr.2020 1.4.2 Piiratud tugi N/A Kuni dets.2020
Tugiteenuste oleku selgitus

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Cloud Administrator
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
Cloud 01.sept.2018 N/A Täielik tugi Kogu elutsükli vältel N/A
Tugiteenuste oleku selgitus

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Business Account
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
3 24.märts 2020 3.34.1 Täielik tugi Kogu elutsükli vältel N/A
Tugiteenuste oleku selgitus

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET License Administrator
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
1 17.märts 2020 1.32.20 Piiratud tugi N/A Kuni elutsükli lõpuni
Tugiteenuste oleku selgitus

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Dynamic Threat Defense
Versioon Väljalaske kuupäev Uusim versioon Praegune olek Täielik tugi Piiratud tugi
Cloud 16.aug.2018 N/A Täielik tugi Kogu elutsükli vältel N/A
Tugiteenuste oleku selgitus

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
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Viimati uuendatud: any 11 lia, 2020

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