[KB2268] Start Windows in Safe Mode or Safe Mode with Networking

Issue

Microsoft Azure/Amazon VM users

It is not recommended to start Windows in Safe Mode. Microsoft Azure/Amazon VMs do not have RDP connectivity when in Safe Mode therefore they lock up when restarting them in Safe Mode.

I am a Mac user

Solution

Safe Mode is a troubleshooting option that limits Windows operation to basic functions. Safe Mode starts Windows with only core drivers and services. Safe Mode with Networking starts Windows with only core drivers, plus networking support. To start your computer in Safe Mode or Safe Mode with Networking, follow the instructions below.

Start Windows 7/Vista/XP in Safe Mode with Networking

  1. Immediately after the computer is powered on or restarted, tap the F8 key on your keyboard in 1-second intervals.

  2. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.

  3. Use the arrow keys to select Safe Mode or Safe Mode with Networking and press the Enter key on your keyboard. For more information about Safe Mode options, see Safe Mode options for Windows Vista/Windows 7.

Figure 1-1
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  1. When you have finished troubleshooting, repeat steps 1-3 and select Start Windows Normally to return to your normal Windows configuration.


Start Windows 8 in Safe Mode with networking

If you cannot start Windows 8 after installing your ESET product

At the Windows 8 login screen: hold the Shift key on your keyboard, click Power and then click Restart (click to view a screenshot). Proceed to step 3 below.

  1. Press the Windows  key + C on your keyboard and then click Settings.
Figure 2-1
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  1. Click Power, hold down Shift on your keyboard and then click Restart.
Figure 2-2
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  1. Click Troubleshoot.
Figure 2-3
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  1. Click Advanced options.
Figure 2-4
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  1. Click Startup Settings.
Figure 2-5
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  1. Click Restart.
Figure 2-6
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  1. Press 5 on your keyboard to Enable Safe Mode with Networking. Windows will start in Safe Mode with Networking.
Figure 2-7
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  1. Click Start Power and then click Restart to return to your normal Windows configuration.


Start Windows 10 in Safe Mode with networking

  1. Click Start Power and then hold the Shift key on your keyboard and click Restart.
Figure 3-1
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  1. Click Troubleshoot.
Figure 3-2
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  1. Click Advanced options.
Figure 3-3
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  1. Click Startup Settings.
Figure 3-4
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  1. Click Restart.
Figure 3-5
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  1. After your computer restarts, press 5 on your keyboard to select Safe Mode with Networking.
Figure 3-6
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  1. Type in your username and password to start Windows in Safe Mode with Networking.

  2. Click Start Power and then click Restart to return to your normal Windows configuration.

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