[KB6205] Manage auto-renew settings for your ESET licenses

Issue

Details


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ESET auto-renew ensures that your ESET licenses and products are always up to date, providing continuous year-round protection. We handle the billing ad renewal for you using auto-renew.

Auto-renew has the following terms:

  • At the end of your license period, your license will automatically be renewed using the payment details currently on file and standard subscription pricing.
  • We will inform you about upcoming auto-renewal and renewal 30 days before your renewal date (for annual subscriptions).
  • Following your successful auto-renewal, we will email you the transaction details and invoice.
  • Auto-renew is continuous unless turned off via the ESET eStore.

Solution

Automatic Renewal

Auto-renew is activated by default if you recently purchased from the ESET eStore. See how to turn off automatic renewal.

Figure 1-1
Click the image to view larger in new window 

To view or change auto-renew settings for your licenses, you need to verify your email address on the ESET eStore.


What is the auto-renew agreement?

The auto-renewal agreement is available on the ESET eStore cart page and will be emailed to you after submitting your order.


Can I activate auto-renew for my earlier ESET products?

Yes, you can activate auto-renew for any home product licenses purchased from the ESET eStore if the license does not expire within the next 10 days.


How do I turn off auto-renew?

Anytime you purchase, you can opt out of auto-renew from your ESET eStore page.

  1. Log in to ESET eStore using your Username or License ID.

    Figure 2-1
  2. Click License Management in the top left corner of the web page.

    Figure 2-2
  3. Click Verify with your email. You cannot turn off the Auto-Renew without verification.

    Figure 2-3
  4. Click Send. The authentication link will be sent to your email address.

    Figure 2-4
  5. Open the verification email and click Verify email.

  6. On the eStore web page in the Payment details section, click the slider bar next to Auto-Renew to turn off the auto-renew feature.

    Figure 2-5
  7. The auto-renew dialog window will notify you about the action. Select the check box next to Do not renew my license automatically. I prefer to renew my license manually when it expires. and click Save settings.

    Figure 2-6
  8. Click OK to confirm the opt-out of auto-renew.

    Figure 2-7

Update ESET eStore account information

  1. Log in to ESET eStore using your Username or License ID.

  2. Click Edit contact details to change your information in the respective sections. You need to verify your email address before making any changes.

    Figure 3-1

Update your credit card information

  1. Log in to ESET eStore using your Username or License ID.

  2. Click License Management in the top left corner of the web page.

    Figure 4-1
  3. Click Verify with your email. You cannot turn off the Auto-Renew without verification.

    Figure 4-2
  4. Click Send. The authentication link will be sent to your email address.

    Figure 4-3
  1. Open the verification email and click Verify email.

  2. Click Edit in the Payment details section.

    Figure 4-4
  3. In the Change payment method section, you can change the payment method. Select Credit/debit card and click Edit to change the credit card information.

    Figure 4-5
  4. In the Card Details section, type the credit card details into respective fields and click Confirm.

    Figure 4-6
  5. You will be notified that auto-renew has been turned on. Click OK. See how to turn off automatic renewal

  6. Next to the Billing in the Payment details, you can see a notification that the update of your payment details is being processed.

    Figure 4-7
  7. When you log in to ESET eStore next time, you can see the updated credit card information.

    Figure 4-8

Will I receive a notification before ESET renews my license?

Yes. Before your security license expires, ESET will email you that your license will be automatically renewed using the auto-renew details we have on file. To change your auto-renew settings, see the sections above. 

 


Manage auto-renewal settings in ESET HOME

For details on how to manage auto-renewal settings in ESET HOME, view our Online Help topic


Support resources

See the ESET Licensing FAQ for additional questions about ESET product licensing.

Contact ESET Technical Support.

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