[KB3592] 我的ESET产品是否得到支持?ESET 产品周期结束政策(企业产品)

问题

点击这里查看ESET家庭产品的产品周期终止政策

解决方案

Solution

 


产品周期结束政策有效期至2020年6月30日

单击下面的产品名称,查看ESET提供的当前支持级别。

点击 此处查看ESET云服务支持级别的描述。

ESET 云服务


 

在整个产品生命周期中提供支持

对主要发行产品的支持始于一般可用性(GA),通常经历以下阶段:

  1. 全力支持
  2. 有限支持
  3. 基本支持

当一个新的主要版本产品普遍可用时,以前的主要版本产品将从完全支持切换到有限支持。有限的支持阶段持续到第二个后续产品普遍可用为止。最初的产品然后过渡到最后一个阶段——基本支持。在基本支持阶段结束时,该项目将达到其生命周期的终点。请注意,本文概述了标准过程。可根据具体情况提供扩展支持。

全力支持
  • 病毒库更新和模块更新
  • 支持新操作系统和新版本的操作系统
  • 发布补丁修复已知问题和漏洞
  • 提供技术支持
有限支持
  • 病毒签名数据库更新和模块更新
  • 严重的问题,例如当产品或其主要功能不能工作,或导致系统不稳定,或包含重大漏洞时,可以通过补丁和服务发布来解决
  • 有限的技术支持
  • 不支持新版本的操作系统
基本支持
  • Availability of regular virus signature database updates
  • Availability of module updates is not guaranteed
  • Product is no longer available for download from ESET download servers
  • Technical support is no longer available, no bugs will be fixed
不再支持
  • Regular virus signature database updates may continue but are not guaranteed.
  • No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.
  • No new documentation is created or updated.
Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Updated Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status Level of support currently provided.
Next Status Expected next level of support.
Expected EOL Expected End of Life.

 

ESET Endpoint Antivirus

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.3.2044.0

2020-06-30

Full Support Limited Support TBA
6.6 24-Aug-17

6.6.2095.1

2018-11-13 Full Support Limited Support TBA
6.5 14-Mar-17 6.5.2132.6 28-Nov-17 Limited Support Basic Support TBA
6.4 7-Jun-16 6.4.2014.0 7-Jun-16 Basic Support End of Life TBA
6.3 21-Jan-16 6.3.2016.0 21-Jan-16 Basic Support End of Life TBA
6.2 25-Feb-2015 6.2.2033.0 29-Jul-2015 Basic Support End of Life Feb 2020
6.1 11-Dec-2014 6.1.2227.0   Basic Support End of Life Feb 2020
5.x 29-May-12 5.0.2272.7 2018-05-22 Basic Support End of Life Dec 2020

ESET Endpoint Security

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.3.2044.0

2020-06-30

Full Support Limited Support TBA
6.6 25-Feb-15

6.6.2095.1

2018-11-13 Full Support Limited Support TBA
6.5 14-Mar-17 6.5.2132.6 28-Nov-17 Limited Support Basic Support TBA
6.4 7-Jun-16 6.4.2014.0 7-Jun-16 Basic Support End of Life TBA
6.3 21-Jan-16 6.3.2016.0 21-Jan-16 Basic Support End of Life TBA
6.2 25-Feb-2015 6.2.2033.0 29-Jul-2015 Basic Support End of Life Feb 2020
6.1 11-Dec-2014 6.1.2227.0   Basic Support End of Life Feb 2020
5.x 29-May-12 5.0.2272.7 2018-05-22 Basic Support End of Life Dec 2020

ESET NOD32 Antivirus Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Dec 2020*
3 5-Nov-07 3.0.695.0   End of Life End of Life  

* This is a general End of Life date, specific exceptions might apply for specific markets.

ESET Smart Security Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Dec 2020*
3 5-Nov-07 3.0.695.0   End of Life End of Life  

* This is a general End of Life date, specific exceptions might apply for specific markets.

ESET Mail Security for Microsoft Exchange Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.2.10007.0

2020-08-25

Full Support Limited Support TBA
6.5 28-Feb-17 6.5.10059.0 2018-09-25 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.10011.0 30-Nov-16 Basic Support End of Life 2020
6.3 21-Jan-16 6.3.10005.0 22-Mar-16 Basic Support End of Life 2020
6.2 3-Sep-15 6.2.12012.0 20-Oct-15 Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 26-Mar-13 4.5.10022.0 2014-06-06 End of Life End of Life  
4.3 31-Mar-11 4.3.10016   End of Life End of Life  
4.2 10-Mar-10 4.2.10012   End of Life End of Life  

ESET File Security for Microsoft Windows Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18 7.1.12006.0 2019-07-02 Full Support Limited Support TBA
6.5 28-Feb-17 6.5.12018.0 2018-08-28 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.12004.0 30-Nov-16 Basic Support End of Life 2020
6.3 2-Mar-16 6.3.12006.0 19-May-16 Basic Support End of Life 2020
6.2 25-Feb-15 6.2.12007.0 3-Sep-15 Basic Support End of Life 2020
6.0 11-Dec-14 6.0.12035.0   Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 7-Feb-12 4.5.12017.0 2015-08-05 End of Life End of Life  
4.3 18-Oct-11 4.3.12014   End of Life End of Life  

ESET Mail Security for IBM Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.2.14001.0

2020-08-25

Full Support Limited Support TBA
6.5 28-Feb-17 6.5.14026.0 2018-05-24 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.14024.0 30-Nov-16 Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 29-May-12 4.5.14059.0 2016-03-15 End of Life End of Life  

ESET NOD32 Antivirus for Lotus Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
2 24-Jun-05 2006.8.2.0   End of Life End of Life  

ESET Security for Kerio

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 29-May-17 6.5.16009.0 2018-05-24 Basic Support End of Life June 2022
5 N/A N/A N/A N/A N/A N/A
4.5 6-Nov-13 4.5.16009.0 2016-05-17 End of Life End of Life  

ESET Security for Microsoft Sharepoint Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.2.15001.0

2020-08-25

Full Support Limited Support TBA
6.5 28-Feb-17 6.5.15015.0 2018-05-24 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.15015.0 30-Nov-16 Basic Support End of Life 2020
4.5 12-Jun-13 4.5.15024.0 2018-01-16 End of Life End of Life  

ESET Endpoint Antivirus for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6.8 25-Sep-19 6.9.60.3 10-Oct-19 Full Support Limited Support TBA
6.6 25-May-18 6.8.400.0 2019-12-05 Limited Support Basic Support TBA
6.5 25-Sep-17 6.5.600.1 21-Dec-17 Limited Support Basic Support TBA
6.4 30-Mar-17 6.4.246.0   Limited Support Basic Support TBA
6.3 19-Sep-16 6.3.85.0   Limited Support Basic Support TBA
6.2 31-May-16 6.2.7.0   Basic Support End of Life TBA
6.1 30-Sep-15 6.1.16.0   Basic Support End of Life TBA

ESET Endpoint Security for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6.8 25-Sep-19 6.9.60.3 10-Oct-19 Full Support Limited Support TBA
6.6 25-May-18 6.8.400.0 2019-12-05 Limited Support Basic Support TBA
6.5 25-Sep-17 6.5.600.1 21-Dec-17 Limited Support Basic Support TBA
6.4 30-Mar-17 6.4.246.0   Limited Support Basic Support TBA
6.3 19-Sep-16 6.3.85.0   Limited Support Basic Support TBA
6.2 31-May-16 6.2.7.0   Basic Support End of Life TBA
6.1 30-Sep-15 6.1.16.0   Basic Support End of Life TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

Version Release Date Latest build Updated Status Next Status Expected EOL
4.1 27-Jul-12 4.1.106.1
4.1.94.0 (Mac 10.5)
2018-01-11 Limited Support Basic Support TBA
4 2-Aug-10 4.0.77 6-Dec-11 Basic Support End of Life TBA

ESET Mobile Security Business Edition for Symbian

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.4 11-May-11 End of Life End of Life  

ESET Mobile Security Business Edition for Windows Mobile

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.1885 11-May-11 End of Life End of Life  

ESET Endpoint Security for Android

Version Release Date Latest build Updated Status Next Status Expected EOL
2 25-Feb-15 2.7.17.0 2019-12-11 Full Support Limited Support TBA
1 4-Dec-12 1.2.210.134 2015-06-25 End of Life End of Life  

ESET NOD32 Antivirus Business Edition for Linux Desktop

Version Release Date Latest build Updated Status Next Status Expected EOL
4 12-Apr-11 4.0.93.0 2019-05-02 Limited Support Basic Support TBA

ESET File Security for Linux

Version Release Date Latest build Updated Status Next Status Expected EOL
7.2 26-Aug-20 7.2.463   Full Support Limited Support TBA
7.1 15-Nov-19 7.1.247   Full Support Limited Support TBA
7.0 16-Jul-19 7.0.1152 19-Jul-19 Limited Support Basic Support TBA

This product is a successor of version 4.5 and drops support for FreeBSD.

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

Version Release Date Latest build Updated Status Next Status Expected EOL
4.5 17-Dec-15 4.5.15.0 2019-05-02 Full Support Limited Support TBA
4.0 15-Nov-11 4.0.10 2-Jul-2013 End of Life End of Life  
3 Q2/2008 3.0.22   End of Life End of Life  

ESET Virtualization Security for VMware vShield

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.0.14.0 2017-11-10 End of Life End of Life  

ESET Virtualization Security for VMware NSX

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.7.1.0 2019-09-20 Limited Support End of Life TBA

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

ESET Secure Authentication

Version Release Date Latest build Updated Status Next Status Expected EOL
2 15-Mar-16 2.8.23.0 2019-07-09 Full Support Limited Support TBA
1 25-Jul-13 1.3.719.0 2016-09-20 Basic Support End of Life TBA

ESET Shared Local Cache

Version Release Date Latest build Updated Status Next Status Expected EOL
1 12-Dec-14 1.2.5.0 2017-03-15 Basic Support End of Life TBA

ESET Enterprise Inspector

Version Release Date Latest build Updated Status Next Status Expected EOL
1 16-Aug-18 N/A N/A Full Support Limited Support TBA

ESET Dynamic Threat Defense

Version Release Date Latest build Updated Status Next Status Expected EOL
current 16-Aug-18 N/A N/A Full Support Limited Support TBA

ESET Security Management Center

Version Release Date Latest build Updated Status Next Status Expected EOL
7.1 12-Nov-19

7.2.11.3

2019-11-12 Full Support Limited Support TBA
7.0 16-Aug-18 7.0.72   Limited Support Basic Support TBA

ESET Security Management Center (starting from version 7) replaces ESET Remote Administrator.

ESET Remote Administrator

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5*** 14-Mar-17 6.5.34.0 2017-10-30 Limited Support Basic Support Dec 2020
6.4** 19-July-16 6.4.29.0 19-Sep-16 End of Life End of Life  
6.3* 21-Jan-16 6.3.12.0   End of Life End of Life
6.2* 3-Sep-15 6.2.11.0   End of Life End of Life  
6.1* 20-May-15 6.1.31.0   End of Life End of Life
6.1* 25-Feb-15 6.1.28.0   End of Life End of Life  
6.1* 10-Dec-14 6.1.21.0   End of Life End of Life  

*** - ERA MDM component is in Basic Support as of 11, April 2019.

** - Latest possible version that customers can upgrade to will be ESMC V7.1

* - The installer files for ERA 6.1 - 6.4 (all components) are not available in the repository. Users can not create Agent installers for these versions.

Version Release Date Latest build Updated Status Next Status Expected EOL
5.3* 19-Nov-15 5.3.39.0 2016-09-19 Basic Support End of Life Jun 2020
5.2 16-Jun-14 5.2.26.0   End of Life End of Life  
5.1 21-Oct-13 5.1.34   End of Life End of Life  
5 28-May-12 5.0.119   End of Life End of Life  
4 19-Apr-10 4.0.138   End of Life End of Life  
3 15-Dec-08 3.0.105   End of Life End of Life  
2 26-Nov-07 2.0.110   End of Life End of Life  
1 2003 1.0.17   End of Life End of Life  

* - ERA 5.3 is in the extended support phase focused on customers migrating to the ESET Security Management Center.

ESET Endpoint Encryption Client

Version Release Date Latest build Updated Status Next Status Expected EOL
5.0 19-Nov-2019 5.0.4   Full Support Limited Support TBA
5.0 9-Jul-2019 5.0.3   Limited Support Basic Support TBA
5.0 1-Apr-2019 5.0.1   Limited Support Basic Support TBA
5.0 28-Deb-2019 5.0.0   Limited Support Basic Support TBA
4.9 12-Dec-2018 4.9.5   Limited Support Basic Support TBA
4.9 4-May-2018 4.9.4   Limited Support Basic Support TBA
4.9 29-Mar-2018 4.9.3   Limited Support Basic Support TBA
4.9 22-Mar-2018 4.9.2   Limited Support Basic Support TBA
4.9 26-Oct-2017 4.9.0   Limited Support Basic Support TBA
4.8 3-Aug-2017 4.8.17   Limited Support Basic Support TBA
4.8 30-Mar-2017 4.8.16   Limited Support Basic Support TBA
4.8 28-Feb-2017 4.8.15   Limited Support Basic Support TBA
4.8 12-Jan-2017 4.8.13   Limited Support Basic Support TBA
4.8 14-Dec-2016 4.8.12   Limited Support Basic Support TBA
4.8 22-Nov-2016 4.8.11   Limited Support Basic Support TBA
4.8 8-Sep-2016 4.8.5   Limited Support Basic Support TBA

ESET Endpoint Encryption Server

Version Release Date Latest build Updated Status Next Status Expected EOL
3.0 28-Feb-2019 3.0.0   Full Support Limited Support TBA
2.10 27-Sep-2018 2.10.10   Limited Support Basic Support TBA
2.9 16-Apr-2018 2.9.3   Limited Support Basic Support TBA
2.9 26-Oct-2017 2.9.2   Limited Support Basic Support TBA
2.9 3-Aug-2017 2.9.0   Limited Support Basic Support TBA
2.8 28-Feb-2017 2.8.0   Limited Support Basic Support TBA
2.7 12-Jan-2017 2.7.7   Limited Support Basic Support TBA
2.7 22-Nov-2016 2.7.1   Limited Support Basic Support TBA
2.6 19-Sep-2016 2.6.2   Limited Support Basic Support TBA
2.6 8-Sep-2016 2.6.1   Limited Support Basic Support TBA

 

Support through ESET cloud service (software-as-a-service) lifecycle:

The support of major release cloud service starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. End of Life

When a new major release becomes generally available, the previous major release is automatically transitioned to the final phase – End of Life.

When a new major release becomes generally available, and for any reason, the previous major release version is not terminated, the previous major release is automatically switched from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities are addressed with Hotfixes and Service Releases
  • Enrollment of new customers/users is available
  • Technical support is available, documentation is updated
Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical support is limited, bugs are under consideration, update of documentation might be limited
End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no technical support, no bugs fixing, no documentation update

 

ESET MSP Administrator

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
1 3-Feb-20 1.4.2 Limited support N/A Until EOL 31-Dec-2020 Migrate to EMA v2 N/A
2 24-Mar-20 2.3.29.1 Full Support Throughout whole lifecycle N/A N/A N/A N/A

 

ESET Business Account

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
3 24-Mar-20 3.34.1 Full Support Throughout whole lifecycle N/A N/A N/A N/A

 

ESET License Administrator

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
1 17-Mar-20 1.32.20 Limited support N/A Until EOL TBD N/A N/A


ESET End of Life policy valid from July 1, 2020

Executive summary | Versioning Rules | Product Lifecycle | Support Levels | PDF Document

Executive summary

The purpose of this document is to review ESET’s End of Life (EOL) policies, product-related support policies, and policies we follow for the support of various operating systems.

This document should serve as a source of information for ESET business customers, for whom clear and predictable EOL policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.

This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works, and explanations of the product lifecycle stages.

We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the EOL phase during this period will receive the same benefit.

This End of Life policy became valid on July 1, 2020

Versioning Rules

ESET follows industry standards for product version numbering. See the example below on how to read the individual numbers found in the product version:

Versioning explained

ESET Endpoint Security version 7.2.2055.0 means

7.

Major version

2.

Minor version/Service release

2055.

Build number/Patch level

0

Additional differentiator
(e.g. language version)

  • Major version – Moving to a higher version typically involves a major product overhaul, change in product architecture, or dropped operating system support for an earlier operating system version(s).
  • Minor version/Service release – Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
  • Build Number/Patch level – Indicates required automatic security and stability updates. No functionality changes are made.
Product Lifecycle

Each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete End of Life policy we decided to categorize them into the following groups:

  1. Products in active development
    These products are in the early or middle stages of the lifecycle and we plan to develop and sell them in the coming years.
    roducts in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.
  2. Products in maintenance
    These products are in a highly mature state and ESET only maintains them. There is no development of any new features. Products/services in maintenance are typically in extended Limited Support. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases.
  3. Products to be terminated
    These products have not been developed nor improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products complete End of Life.
Support Levels

These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.

  • Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
  • Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
  • End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.

More details about ESET End of Life policy in PDF


End of Life policy for business products

Click the name of your product below to see the current level of support offered by ESET.

ESET Endpoint Solutions
ESET Endpoint Antivirus
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 30 June 2020

7.3.2044.0

Full Support Until version 8 +1 year Until version 8 +3 years  
7.2 12 November 2019 7.2.2055.0 Limited Support Ended Until version 8 +1 year  
7.1 11 April 2019 7.1.2064.0 Limited Support Ended Until version 8 +1 year  
7.0 16 August 2018 7.0.2120.0 Limited Support Ended Until version 8 +1 year  
6.6 24 August 2017

6.6.2095.1

Limited Support Ended March 2021  
6.5 14 March 2017 6.5.2132.6 Limited Support Ended Until Feb 2022  
6.4 07 June 2016 6.4.2014.0 End of Life Ended Ended
6.3 21 January 2016 6.3.2016.0 End of Life Ended Ended
6.2 25 February 2015 6.2.2033.0 End of Life Ended Ended
6.1 11 December 2014 6.1.2227.0 End of Life Ended Ended
5.x 29 May 2012 5.0.2272.7 Limited Support Ended Dec 2020
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Security
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 30 June 2020

7.3.2044.0

Full Support Until version 8 +1 year Until version 8 +3 years  
7.2 12 November 2019 7.2.2055.0 Limited Support Ended Until version 8 +1 year  
7.1 11 April 2019 7.1.2064.0 Limited Support Ended Until version 8 +1 year  
7.0 16 August 2018 7.0.2120.0 Limited Support Ended Until version 8 +1 year  
6.6 24 August 2017

6.6.2095.1

Limited Support Ended March 2021  
6.5 14 March 2017 6.5.2132.6 Limited Support Ended Until Feb 2022  
6.4 07 June 2016 6.4.2014.0 End of Life Ended Ended
6.3 21 January 2016 6.3.2016.0 End of Life Ended Ended
6.2 25 February 2015 6.2.2033.0 End of Life Ended Ended
6.1 11 December 2014 6.1.2227.0 End of Life Ended Ended
5.x 29 May 2012 5.0.2272.7 Limited Support Ended Dec 2020
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET NOD32 Antivirus Business Edition
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.x 02 March 2009 4.2.76.0  Limited Support Ended Dec 2020
3.0 05 November 2007 3.0.695.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Antivirus for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 26 August 2020 7.1.6 Full Support Until version 8 +1 year Until version 8 release + 3 years  
7.0 25 February 2020 7.0.13.0 Full Support Until version 8 +1 year Until version 8 release + 3 years  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Antivirus for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.9 15 June 2020 6.9.60.3 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.8 25 September 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year  
6.7 10 January 2019 6.7.900.0  End of Life Ended Ended
6.6 25 May 2018 6.6.866 End of Life Ended Ended
6.5 25 September 2017 6.5.600.1  End of Life Ended Ended
6.4 30 March 2017 6.4.246.0  End of Life Ended Ended
6.3 19 September 2016 6.3.85.0  End of Life Ended Ended
6.2 31 May 2016 6.2.7.0  End of Life Ended Ended
6.1 30 September 2015 6.1.16.0  End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Security for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.9 15 June 2020 6.9.60.3 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.8 25 September 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year  
6.7 10 January 2019 6.7.900.0  End of Life Ended Ended
6.6 25 May 2018 6.6.866 End of Life Ended Ended
6.5 25 September 2017 6.5.600.1  End of Life Ended Ended
6.4 30 March 2017 6.4.246.0  End of Life Ended Ended
6.3 19 September 2016 6.3.85.0  End of Life Ended Ended
6.2 31 May 2016 6.2.7.0  End of Life Ended Ended
6.1 30 September 2015 6.1.16.0  End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET NOD32 Antivirus Business Edition for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.1 27 July 2012 4.1.106.1 End of Life Ended Ended  
4 02 August 2010 4.0.77  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET NOD32 Antivirus Business Edition for Linux Desktop
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.0 12.4.11 4.0.93.0 End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Server Products
ESET Mail Security for Microsoft Exchange Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 25 August 2020

7.2.10007.0

Full Support
Until version 8 +1 year Until version 8 +3 years  
7.1 18 December 2019 7.1.10015.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 August 2018 7.0.x Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.10059.0  Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.10011.0  End of Life Ended Ended
6.3 21 January 2016 6.3.10005.0  End of Life Ended Ended
6.2 03 September 2015 6.2.12012.0  End of Life Ended Ended
4.5 26 March 2013 4.5.10022.0  End of Life Ended Ended  
4.3 31 March 2011 4.3.10016  End of Life Ended Ended  
4.2 10 March 2010 4.2.10012  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET File Security for Microsoft Windows Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 11 February 2020 7.1.12010.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 29 January 2019 7.0.12018.0 Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.12018.0  Limited Support Ended Until Dec 2022  
6.4 07 September 2016 6.4.12004.0  End of Life Ended Ended
6.3 02 March 2016 6.3.12006.0  End of Life Ended Ended
6.2 25 February 2015 6.2.12007.0  End of Life Ended Ended
6.0 11 December 2014 6.0.12035.0  End of Life Ended Ended
4.5 07 February 2012 4.5.12017.0  End of Life Ended Ended  
4.3 18 October 2011 4.3.12014  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 25 August 2020

7.2.14001.0

Full Support
Until version 8 +1 year Until version 8 +3 years  
7.1 10 September 2019 7.1.14008.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 August 2018 7.0.x Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.14026.0 Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.14024.0 End of Life Ended Ended
4.5 29 May 2012 4.5.14059.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Security for Kerio
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 29 May 2017 6.5.16009 End of Life Ended Ended
5 N/A N/A N/A N/A N/A N/A
4.5 06 November 2013 4.5.16009 End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Security for Microsoft Sharepoint Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 25 August 2020

7.2.15001.0

Full Support
Until version 8 +1 year Until version 8 +3 years  
7.0 16 August 2018 7.0.15010.0 Full Support Until version 8 +1 year Until version 8 +3 years  
6.5 28 February 2017 6.5.15015.0 Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.15015.0 End of Life Ended Ended
4.5 12 June 2013 4.5.15024.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET File Security for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 26 August 2020 7.2.463 Full Support Until version 8 +1 year Until version 8 +3 years  
7.1 14 November 2019 7.1.561 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 July 2019 7.0.1152 Limited Support Ended Until version 8 +1 year  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.5 17 December 2015 4.5.15.0 Limited Support Until June 2020 Until June 2021  
4.0 15 November 2011 4.0.10 End of Life Ended Ended  
3.0 Q2/2008 3.0.22 End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Virtualization Security for VMware NSX
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 21 January 2016 1.7.1.0 Limited Support Ended TBA  

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Shared Local Cache
Version Release Date Latest build Current Status Full Support Transition period
1 12 December 2014 1.2.5.3 Limited support Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET On-premises Consoles
ESET Security Management Center
Version Release Date Latest build Current Status Full Support Limited Support
7.2 11 June 2020 7.2.11.1 Full Support Until version 8 release Until version 8 +2 years
7.1 19 November 2019 7.1.27.2 Limited Support Ended Until version 8 +2 years
7.0 16 August 2018 7.0.72 Limited Support Ended Until version 8 +2 years
Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after Full Support has expired.

Full Support

  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Remote Administrator
Version Release Date Latest build Current Status Full Support Limited Support
6.5 14 March 2017 6.5.34.0 Limited Support Ended Until December 2020
6.4 19 July 2016 6.4.29.0 End of Life Ended Ended
6.3 21 January 2016 6.3.12.0 End of Life Ended Ended
6.2 03 September 2015 6.2.11.0 End of Life Ended Ended
6.1 20 May 2015 6.1.31.0 End of Life Ended Ended
6.1 25 February 2015 6.1.28.0 End of Life Ended Ended
6.1 10 December 2014 6.1.21.0 End of Life Ended Ended
5.3 19 November 2015 5.3.39.0 End of Life Ended Ended
5.2 16 June 2014 5.2.26.0 End of Life Ended Ended
5.1 21 October 2013 5.1.34 End of Life Ended Ended
5 28 May 2012 5.0.119 End of Life Ended Ended
4 19 April 2010 4.0.138 End of Life Ended Ended
3 15 December 2008 3.0.105 End of Life Ended Ended
2 26 November 2007 2.0.110 End of Life Ended Ended
1 25 June 2005 1.0.17 End of Life Ended Ended
Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after Full Support has expired.

Full Support

  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support

  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life


ESET Mobile Solutions
ESET Endpoint Security for Android
Version Release Date Latest build Current Status Full Support
2 25 February 2015 2.7.21.0 Full Support Until next major release
1 04 December 2012 1.2.210.134  End of Life Ended Feb 2015
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life


ESET Endpoint Detection and Response
ESET Enterprise Inspector
Version Release Date Latest build Current Status Full Support
1.4 15 June 2020 1.4.1363 Full Support until version 1.5 release
1.3 17 September 2019 1.3.1145 for Server and WinOS endpoints
1.3.1143 for macOS endpoints
End of Life Ended
1.2 20 July 2018 1.2.894 End of Life Ended
1.1 26 March 2018   End of Life Ended
1 N/A N/A End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life


ESET Encryption and Multifactor Authentication Products
ESET Full Disk Encryption
Version Release Date Latest build Current Status Full Support
1.2 23 June 2020 1.2.0.x Full Support Until next major release
1.1 02 April 2020 1.1.0.0 End of Life Ended
1.0 28 January 2019 1.047.6.0 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Secure Authentication
Version Release Date Latest build Current Status Full Support
3 30 January 2020 3.0.20.0 Full Support Until next major release
2 15 March 2016 2.8.23.0 End of Life Ended Jan 2020
1 25 July 2013 1.3.719.0 End of Life Ended Mar 2016
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Encryption Client
Version Release Date Latest build Current Status Full Support
5 06 May 2020 5.0.6 Full Support Until next major release
5 12 February 2019 5.0.5 End of Life Ended
4 12 December 2018 4.9.5 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Endpoint Encryption Server
Version Release Date Latest build Current Status Full Support
3 12 February 2019 3.1 Full Support Until next major release
2 27 September 2018 2.10.10 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.

Limited support is available in a reduced scope for one year after the product version has been superceded by the next release.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited support

  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues
  • Module updates available (where applicable)

End of Life

  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life


ESET Cloud Services
ESET MSP Administrator
Version Release Date Latest build Current Status Full Support Limited Support
2 24 March 2020 2.3.29.1 Full Support Throughout whole lifecycle N/A
1 03 February 2020 1.4.2 Limited support N/A Until December 2020
Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support

  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support

  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life

  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Cloud Administrator
Version Release Date Latest build Current Status Full Support Limited Support
Cloud 01 September 2018 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support

  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support

  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life

  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Business Account
Version Release Date Latest build Current Status Full Support Limited Support
3 24 March 2020 3.34.1 Full Support Throughout whole lifecycle N/A
Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support

  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support

  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life

  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET License Administrator
Version Release Date Latest build Current Status Full Support Limited Support
1 17 March 2020 1.32.20 Limited support N/A Until End of Life
Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support

  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support

  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life

  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

ESET Dynamic Threat Defense
Version Release Date Latest build Current Status Full Support Limited Support
Cloud 16 August 2018 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support

  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support

  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life

  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products
Release Date Date when the major family (Version) of an ESET product became generally available
Latest Build Newest build number of a specific ESET product
Current Status Level of support currently provided
Full Support Status Current status of Full Support level
Limited support
Details about Limited support level
End of Life Expected End of Life

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Ensure full protection by a free upgrade of your ESET product

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET technical support.

需要进一步的协助?