[KB3244] Manually uninstall ESET Cyber Security or ESET Cyber Security Pro

Issue

  • You receive the error message "Uninstallation completed with error" or "Uninstall Failed" when uninstalling ESET Cyber Security or ESET Cyber Security Pro
  • You receive the error message "Uninstall Failed" when upgrading to a later version of ESET Cyber Security or ESET Cyber Security Pro

Details


Click to expand


To install or upgrade to the latest version of ESET Cyber Security or ESET Cyber Security Pro, verify you have macOS Sierra (10.12) or later installed.


Solution

  1. Close any ESET program windows that are open, including the ESET Cyber Security Setup window.

  2. Click the Apple iconSystem PreferencesUsers & Groups.

    Figure 1-1
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  3. Select the administrator user account. Click Login Items, select an ESET product entry and then click the minus icon to delete it from the list.

    If there is more than one administrator account, repeat the following steps for each one. If there is no entry for ESET, continue to the next step.

    Figure 1-2
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  4. Click Finder Applications → and then double-click Utilities → Activity Monitor

    Figure 1-3
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  5. Select ESET Cyber Security or ESET Cyber Security Pro, click the Quit Process icon and then click Force Quit.

    Repeat for each entry of ESET Cyber Security or ESET Cyber Security Pro. If there is no entry for ESET Cyber Security or ESET Cyber Security Pro, continue to the next step.

    Figure 1-4
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  6. Click Finder Applications. Right-click ESET Cyber Security or ESET Cyber Security Pro and click Show Package Contents.

    Figure 1-5
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  7. Expand Contents → Helpers and then double-click Uninstaller.

    Figure 1-6
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  8. Click Uninstall in the ESET Cyber Security Pro Setup window. Click Close in the Uninstallation completed successfully window.

    Figure 1-7
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  9. Click Finder  Applications and double-click Utilities  Terminal.

    Figure 1-8
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  10. In the Terminal window, type sudo rm ‐Rf "/Library/Application Support/ESET" and press the Enter key. Type your password in the command line and press the Enter key. Repeat the step with the following commands:

    • sudo rm ‐Rf "/Applications/ESET\ Cyber\ Security.app/"
    • sudo rm ‐Rf "/Library/LaunchAgents/com.eset.esets_gui.plist"
    • sudo rm ‐Rf "/Library/LaunchAgents/com.eset.firewall.prompt.plist"
    • rm ‐Rf ~/.esets
Figure 1-9
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Type your password carefully

The cursor in the command line and the password you are typing will not be visible. Be sure to type your password correctly and only one time before pressing the Enter key.

  1. Restart your computer.

  2. Click Finder Applications. If ESET Cyber Security or ESET Cyber Security Pro is still present, drag-and-drop the item to the Trash bin icon on your Dock. If prompted, type your administrator password and press the Enter key.

    Figure 1-10
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  3. Your ESET product should be completely removed from your computer.

About upgrading

If you are upgrading from ESET Cyber Security to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions to download, install and activate ESET Cyber Security or ESET Cyber Security Pro.

If you are still unable to resolve your issue, contact ESET Technical Support.

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