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Emails have empty bodies or empty attachments after installing ESET Endpoint Security / ESET Endpoint Antivirus 6.x

In some cases, ESET Endpoint solutions can cause your mail client to remove the body from emails or remove content from attachments to emails.

To resolve this issue, follow the steps below:

  1. Press the F5 key to access Advanced setup. Click Web and email → Email Client protection, expand Email clients and then disable Sent mail under Email to Scan.

Figure 1-1

  1. In ESET Endpoint Security only: click Web and email → Email Client protection and expand Antispam address books. Disable Add recipient addresses from outgoing messages under Add to User's Whitelist Automatically.

Figure 1-2

ESET is developing a fix for this issue that will be made available as soon as possible.