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Exclude certain files or folders from real-time scanning (for business) (3.0)

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:

File-level scanning of some email servers, backup software, gaming applications, etc. can occasionally cause abnormal system behavior. To exclude specific applications or folders from the real-time scanner, follow the step-by-step instructions below:

  1. Open ESET Business Edition product. How do I open my ESET product?
  2. Press the F5 key to display the Advanced Setup window.
  3. From the Advanced Setup tree, click Antivirus and antispyware → Exclusions and then click the Add... button.

    Figure 1-1

  4. The Add exclusion window will be displayed. Using the directory tree, browse for the folder or file you wish to exclude. The directory path will automatically display In the Exclusion: field. Click OK to save the exclusion.

    Using Wildcard symbols

    To exclude the contents of an entire drive, the * symbol can be used as a wildcard. For example, to exclude scanning of the entire C:\ drive, you would enter C:\* in the Exclusion: field. To exclude all .doc files from scanning, you would enter C:\*.doc in the Exclusion: field. For additional information on the use of wildcards to exclude file/folder scanning, press F1 from the Add exclusion window.

    Figure 1-2

  5. Click OK again and close the main program window. Restart your computer.

Network protocol 

If the application you are excluding communicates using a network protocol (HTTP, FTP, etc.) you must also follow the steps below:


  1. From the Advanced Setup tree, click Antivirus and antispyware → Web access protection → HTTP → Web browsers.
  2. If the application you wish to exclude is listed, double-click the corresponding check box. A red 'X' will appear. Click OK to save changes—you are finished. If you do not see the application you are trying to exclude, proceed to step 3.

    Figure 2-1

  3. Click the Add button to browse and select the .exe file of the desired application. The application will appear in the list of applications to exclude. Double-click the corresponding check box until you see a red 'X'. Click OK to save changes.

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