How do I restore a quarantined file in ESET Smart Security? (4.x)
In the event that your ESET security product has quarantined a file you know to be safe, the file must be excluded from the Real-time and On-demand scanner. Follow the step-by-step instructions below to temporarily disable protection, restore the quarantined file, and create an exclusion so that the file is not quarantined in the future.
Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
Click Setup → Antivirus and antispyware and then click Temporarily disable Antivirus and antispyware protection. Click Yes when you are prompted to confirm this action.
Toggle to Advanced Mode by clicking Change... in the lower left corner or by pressing CTRL + M on your keyboard.
Click Tools → Quarantine. Right-click the desired file and click Restore. Click Yes to confirm this action.
Exclude the file from being scanned by the Real-time and On-demand scanner.
Instructions on adding exclusions to real-time scanner
Instructions on adding exclusions to On-demand scanner
After you have completed the steps in each of the Knowledgebase articles above, proceed to step 6 below.
- Remember to re-enable antivirus and antispyware protection by clicking Setup → Antivirus and antispyware → Enable Antivirus and antispyware protection.