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The ESET icon disappeared—how do I bring it back?

Issue

  • ESET icon is not displayed in the System Tray or disappears after installation
  • egui.exe program is conflicting with another program that prevents ESET from creating its icon, or is running from the wrong key in the registry
  • Issue with graphics card

Solution

Conflicting program

The egui.exe program that launches the ESET icon may be conflicting with another program that is starting at the same time and preventing the egui.exe program from launching the icon. In this case, follow the steps below for your operating system.

Windows 8/8.1/10

  1. Press the Windows key  + R on your keyboard.

  2. In the Run window enter shell:startup, and click OK when finished.

  3. Right-click and select New → Shortcut from the context menu.

  4. Click Browse and navigate to the following folder (for your version), or enter the following location (including quotations) in the Type the location of the item field and then click Next:

    "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" or "C:\Program Files\ESET\ESET Smart Security\egui.exe"

  5. Enter egui in the Type a name for this shortcut field and click Finish. Run the egui program, icon should appear now.

  6. Restart your computer. The ESET icon should appear next to the system clock.

Windows Vista/7

  1. Click Start → Computer and navigate to the following folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

  2. Right-click and select New → Shortcut from the context menu.

  3. Click Browse and navigate to the following folder (for your version), or enter the following location (including quotations) in the Type the location of the item field and then click Next:

    "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" or "C:\Program Files\ESET\ESET Smart Security\egui.exe"

  4. Enter egui in the Type a name for this shortcut field and click Finish. Run the egui program, icon should appear now.

  5. Restart your computer. The ESET icon should appear next to the system clock.

Windows XP

  1. Click Start → My Computer and navigate to the following folder: C:\Documents and Settings\All Users\Start Menu\Programs\Startup

  2. Right-click and select New → Shortcut from the context menu.

  3. Click Browse and navigate to the following folder (for your version), or enter the following location (including quotations) in the Type the location of the item field and then click Next:

    "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" or "C:\Program Files\ESET\ESET Smart Security\egui.exe"

  4. Enter egui in the Type a name for this shortcut field and click Finish. Run the egui program, icon should appear now.

  5. Restart your computer. The ESET icon should appear next to the system clock.

If the icon does not reappear after you have completed the steps above, continue to the steps below.


Missing graphics card driver(s)

  1. Uninstall and reinstall your ESET product. Follow the step-by-step instructions given in the following Knowledgebase article:
  2. Contact your graphics card manufacturer to install updated drivers.

If you are still unable to resolve your issue, please contact ESET Customer Care.

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