[KB375] I lost my License key/Activation key

Issue

Solution

License key renamed to Activation key in ESET home products

License key has been renamed to Activation key in ESET home product released after November 2023. License key is used in ESET business products and in ESET home product released before November 2023. For more information visit our Changes in ESET consumer offering knowledgebase article.

Locate your License key/Activation key in your email inbox

ESET license/subscription emails are always sent from the following address:

  • noreply@orders.eset.com

Get your License key/Activation key emailed to you

If you use an ESET product for Windows, macOS or Linux, you can get your License Key/Activation key resent to you. Visit the Lost License page to recover your license. If you have ordered multiple ESET licenses/subscriptions from a single email address, all the licenses/subscriptions will be resent to you.


You only received Username and Password from ESET

If you only received Username and Password for your Windows, macOS or Linux ESET product, continue as if you have lost your License key/Activation key. Visit the Lost License page to retrieve your License key/Activation key.


Manage your licenses or subscriptions via ESET HOME or ESET Business Account

We recommend that you manage your ESET license/subscription via ESET-provided tools.

ESET HOME changes

Subscriptions for ESET home products purchased after November 15, 2023 must be managed in ESET HOME.


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