How do I upgrade ESET Endpoint Security for Android (2.x) using ESET Remote Administrator? (6.x)

Issue

  • Upgrade ESET Endpoint Security for Android 2.x to the latest version using ESET Remote Administrator

Solution

If you do not use ESET Remote Administrator to manage your network

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Google Play users: Click here

I. Perform a Software Install task using ESET Remote Administrator

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Admin  Client Tasks, expand ESET Security Product, select Software Install and then click New.

    Figure 1-1
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  1. Type a name for your task into the Name field.
     
  2. Select Mobile from the Task Category drop-down menu and Software Install from the Task drop-down menu. 

    Figure 1-2
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  1. Expand the Settings section, select the check box next to I agree with application End User License Agreement and then click Choose ESET License. Please note that you will add Targets after the task is created.

    ESET Remote Administrator version 6.2.11 and earlier: 

    Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

     


    Figure 1-3
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  2. Select the license you want to use and click OK.

    Figure 1-4
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  3. Click Install by direct package URL and enter the following URL into the blank field: https://download.eset.com/download/mobile/ees/ees.apk
     
  4. Click Finish when you are finished making changes to your task.

    Figure 1-5
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  5. Click Create Trigger when you are asked whether you want to add a trigger for the client task. For instructions to assign a trigger to a Client Task and define its targets, see the following ESET Knowledgebase article:
  1. Once the task is completed, a notification will appear on the mobile devices on which it was performed, prompting the user to upgrade their software. The user will need to follow the on-screen instructions to complete the upgrade. Proceed to part II below for step-by-step instructions.


 

II. Perform the upgrade on an individual mobile device

Google Play version: If your mobile device is set to automatically update Google Play apps, the upgrade will be performed automatically. If your device is set to automatically check for the latest version of this software, follow the instructions below when you receive an upgrade prompt. Administrators can send the Display Message task to prompt client devices to upgrade using ESET Remote Administrator.

ESET.com version: If Version Check is disabled in ESET Endpoint Security for Android, the upgrade can be performed by an administrator from the ERA Web Console. If Version Check is enabled, the end-user will automatically be prompted to upgrade each time an upgrade is available (see instructions below). Administrators will be able to see mobile devices running outdated versions of ESET Endpoint Security for Android from the ERA Web Console—administrators can then run a Display Message task to prompt these users to upgrade.

  1. When prompted, tap the New version available prompt.

    Figure 2-1

  2. Tap Install.

    Figure 2-2

  3. Tap Install.

    Figure 2-3

  4. Once the installation is complete, tap Done.

    Figure 2-4

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