ESET Knowledgebase

How do I receive my Username and Password and what are they for?

KB Solution ID: KB373|Last Revised: August 4, 2015


  • You do not have your ESET-issued Username and Password


I am a business user.

When you purchase a license for an ESET product, you will receive an email from ESET containing your ESET-issued Username and Password along with other important license information. This email will be delivered to the email address used at the time of purchase.

Username and Password

An ESET-issued Username and Password is used to activate ESET products. Activated products are able to receive the latest virus signature database and program component updates.

Usernames and Passwords

Remember to enter your Username and Password exactly as they are written:

  • The username and password are case sensitive
  • The hyphen in the username is necessary
  • The password is ten characters long and all lowercase
  • If you are copying and pasting, make sure you don't select an extra blank space
  • We do not use the letter L in passwords (use the number one (1) instead)
  • A big '0' is the number zero (0); a little 'o' is the lowercase letter o

I forgot my Username and Password

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