Deploy the ESET Remote Administrator Agent (6.x)

Details

The ESET Remote Administrator Agent (ERA Agent) facilitates communication between client computers, other ESET Remote Administrator (ERA) components such as ERA Proxy Server, and the ERA Server. ERA Agent must be installed on all client computers where other ESET Remote Administrator components or ESET Endpoint products are installed. 

Solution

Getting Started with ERA: Step 4 of 6

Add Client Computers | Deploy ESET endpoint solutions 
 

The ERA Agent can be installed using Local Deployment or Remote Deployment. Read the descriptions below and then click the appropriate link to view step-by-step instructions: 

Local Deployment

  • All-in-one installer (Windows only): Download the ERA Agent and your ESET security product in the same package.

  • Agent Live Installer: Client computers receive a pre-configured Live Installer package from the ERA Server in the form of a batch (.bat) file. The admin or user runs the batch file to download and install ERA Agent. This is the suggested method for small to medium-sized networks.

  • Download Agent from ESET website: Manually download the ERA Agent on your client computer and choose from a Server-assisted or Offline installation.

Remote Deployment

  • Use GPO or SCCM for deployment: Distribute the ERA Agent for enterprise environments or environments with a high number of client computers. 
     
  • Server Task Agent installation: Use the ERA Web Console to locate unmanaged computers, execute a server task, and silently install the ERA Agent on clients. This is the suggested method for enterprise applications. 



Agent Live Installer

Video tutorial

"Failed to get installers" or "Failed to synchronize package repository"

If you receive a "Failed to get installers" or "Failed to synchronize package repository" error while performing the steps below, it is possible your third-party firewall is blocking certain communications based on the country of origin. If this is the case, we recommend allowing communications to and from Slovakia on your third-party firewall. 


Error 1603 when installing the ERA Agent

Occasionally during installation of the ERA Agent, the notification "Error code 1603- Installation ended prematurely" will be displayed. Use the following troubleshooting steps to resolve this error:

  • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.
  • When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.
  • If the issue persists, collect and submit an ESET Sysinspector log to ESET Customer Care.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Deploy ERA Agent.

Figure 1-1

  1. In the Create Agent Live Installer section, click Create Installer.

Figure 1-2

  1. Click Get Installers.

Remote Clients

If you are creating a live installer to allow remote clients to check into a central ERA Server, expand Configuration. In the Server Hostname (Optional) field, type the public fully qualified domain name (FQDN) or public IP address for the ERA Server and then click Get Installers.

Figure 1-3

  1. Next to the installer file(s) you want to send to client computers, click Download. Make note of the .zip file's saved location.

Figure 1-4

  1. Distribute the compressed Live Installer file(s) to your target client computers using email, a shared folder, or removable media (for example, a USB flash drive or CD).

  2. On the client computer, extract the Live Installer file using a program like Winzip or 7Zip.

  3. Double-click the extracted batch file on your client workstation to install ERA Agent.

  4. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.



Download Agent from ESET website

Error 1603 when installing the ERA Agent

Occasionally during installation of the ERA Agent, the notification "Error code 1603- Installation ended prematurely" will display. Use the following troubleshooting steps to resolve this error:

  • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.
  • When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.

  1. On your client workstation, go to the ESET Remote Administrator 6 Download page, click ESET Remote Administrator 6 Standalone Installers and click Download.

    Figure 2-1
    Click the image to view larger in new window

  2. In the Configure download section, select the information below and then click Download.
    • Select component: Select Agent
    • Operating System: Select the operating system of the client

    Figure 2-2
    Click the image to view larger in new window

  3. Double-click the downloaded .msi file and click Next to continue to the Setup Wizard.

    Figure 2-3

  4. Accept the End-User License Agreement and click Next.

    Figure 2-4

  5. On the Cluster installation page, click Next.

    Figure 2-5

  6. Select the type of installation you want to perform a Server assisted installation or Offline installation.
    • For Server assisted installations:

      Your client computer must be able to communicate with ERA Server over the network. This method is not currently available for OS X computers.

      1. Specify the Server host (name or IP address) and Server port of your ERA Server (the Default Server port is 2222). If you are using a different port, replace the default port with your custom port number. Verify Server assisted installation is selected and click Next.

        Figure Server assisted-a

      2. Enter the Username and Password used to access your ERA Web Console to allow the Agent to download updates and new certificates.

        Figure Server assisted-b

      3. Click Choose custom static group and use the drop-down menu to select the appropriate static group for the client computer. Follow the steps on-screen to complete installation.

      4. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.

    • For Offline installations:

      Your client computer is unable to communicate with the ERA Server, or you are installing an OS X client. Before performing an offline installation, verify you have the Agent certificate authority available on the target client computer.

      1. In the Server port field, enter 2222. Verify Offline installation is selected and click Next.

        Figure Offline-a

      2. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. Click Admin Certificates. Select the certificate you want to use for this installation and click Export. Transfer the exported certificate to the client computer using removable media or another method of your choice.

        Figure Offline-b

      3. In the Agent Setup Wizard, next to Peer certificate, click Browse. Navigate to the certificate you want to use for this installation and click Open. If the Certificate authority is already present in ERA, leave this field blank.
         
      4. Click Next. To verify the Agent is working properly, check the status log located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\Logs\status.html.

        Figure Offline-c and d

      5. Follow the steps on-screen to complete installation.
         
      6. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.

 



 


Was this information helpful?