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Microsoft Windows XP end of support and ESET products

Issue

  • Since 8 April 2014, Microsoft no longer provides system updates for Windows XP users
     
  • ESET commits to support the Microsoft Windows XP operating system for 32-bit and 64-bit versions of ESET business products
     

Solution

ESET support for business products running on Windows XP

ESET commits to maintain support for customers with ESET products installed on the Windows XP operating system and will continue to offer the following services during the support period:

  • Regular virus signature updates for the latest threats
     
  • Constant updates to other parts of the antivirus engine such as the proactive detection module. This may not include new detection technology that requires new product versions to work properly.
     
  • ESET Customer Care support requests

Support for customers with Windows XP

ESET customers with Windows XP are eligible to contact ESET customer care for help resolving product issues as long as they have a valid product license, but should be aware that future versions of ESET products will not support Windows XP. 

For use with Windows XP ESET recommends the following product versions:

  • Home Products: Version 9.0.386
     
  • Business Products: Version 5.0.2225


Upgrade for free to the latest version of your ESET product

Please note that while your service from ESET will not change, your system protection might not be up to par with our latest products as some of our newest detection technology will be impossible to backport. Also, your system could become more vulnerable to threats because it will no longer receive regular system updates from Microsoft. Regular system updates are used to repair exploits and patch existing security vulnerabilities.

  • To maintain the highest level of security, we recommend that you upgrade your operating system or move your important data onto a computer with a more current operating system.
     
  • We recommend that you use the latest supported version of your ESET product to maintain the highest degree of protection possible with the Windows XP operating system.

 Do I have the latest version of ESET Remote Administrator / ESET endpoint products?
 

Upgrade to Windows XP Service Pack 3

When installing ESET products on Windows XP, the error message "ESET Smart Security / ESET NOD32 Antivirus can not be installed on your operating system" might be displayed. Install Service Pack 3 for Windows XP to allow installation of the ESET product you want to install. For more information and installation instructions see Windows XP Service Pack 3.
 

For more information

Visit the following ESET blog posts to learn more about how the end of support for Windows XP might affect you:


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