DESlock+ SupportKB Solution ID: KB3434|Last Revised: August 5, 2015
- You are experiencing an issue with your DESlock+ product
Articles and videos in the ESET Knowledgebase:
DESlock+ installation and setup
What do I do after upgrading my DESlock+ license?
- DESlock+ video tutorials
Common issues covered in the DESlock+ Knowledgebase:
To search online for a solution for your DESlock+ product, search the DESlock+ Knowledgebase. If you are still unable to resolve your issue, fill out this form to contact customer care. You will then be directed to the proper support channel depending on the nature of your issue.
(Managed) Why do I get the error "Workstation #NAME# (#Workstation ID#) failed to start Full Disk Encryption, and reported error An unsupported or invalid partition type was detected (0xC0010011)"?
(Unmanaged) Why am I getting the error message 'An error occurred attempting to start disk encryption. An unsupported or invalid partition type was detected.'?
Windows 8 compatibility. What does the error look like if they try to run FDE and it fails because of one of these issues?
- DESlock does not support UEFI
Full Disk Encryption on systems with RAID
Why am I asked for a password when I try to shred documents in the DESlock+ Shredder?
- What happens if my DESlock+ license expires?