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How do I know if my ESET business product is updating correctly?

Issue

  • Verify that the latest virus signature database updates have been received

The current Version of virus signature database is: 15811 released on July 26, 2017
 

Details

By default, ESET products check every hour for a new update and are updated at least once a day with new virus definitions and occasional program component updates.

Solution

ESET Remote Administrator 5.x and earlier: click here.

Check client workstations in ESET Remote Administrator 6

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Computers and select a group to view the virus signature database update for computers within that group. For clients that do not have the latest virus signature database update, Not updated will be written in the Virus DB column.

    Figure 1-1
    Click the image to view larger in new window

  3. To direct an individual client workstation to update, click the client and select Update Virus DB from the context menu.

    Figure 1-2
    Click the image to view larger in new window

Check individual client workstations

  1. Open your ESET product. How do I open my ESET product?
     
  2. You can verify a successful update by checking the Last successful update date and time, or by comparing the latest virus signature database version (below) to your own:

    The current Version of the virus signature database is: 15811 released on July 26, 2017

    Figure 1-4
    Click the image to view larger in new window

  3. To download the latest virus signature database update, click Update  Update now.

    Figure 1-5
    Click the image to view larger in new window


Check client workstations in ESET Remote Administrator 5.x

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

  1. Open the ESET Remote Administrator Console (ERAC) by clicking StartAll ProgramsESETESET Remote Administrator Console ESET Remote Administrator Console.
     
  2. By default, the ERAC will open to display the Clients tab, where you can view the protection status of each client workstation reporting in to ESET Remote Administrator. For clients that do not have the latest virus signature database update, the Virus Signature DB field will be highlighted in red (you may need to scroll right or hide some columns that are displayed by default to view this field).

    You can also view the Virus Signature DB State column for your server, which will be highlighted in red if any clients reporting in to the server are using an outdated virus signature database.

Figure 2-1
Click the image to view larger in new window

  1. To see versions of program modules of a client, navigate to the Clients tab in ERAC, right-click the desired client and select Properties. Click the System Information tab →  Information about executive parts to view version information about product modules installed on the selected client.

Figure 2-2
Click the image to view larger in new window

  1. To direct an individual client workstation to update, right-click the client workstation and select New Task Update Now from the context menu.

Figure 2-3
Click the image to view larger in new window

Check individual client workstations

  1. Open your ESET product. How do I open my ESET product?

  2. Click Update.
     
  3. You can verify a successful update by checking the Last successful update date and time, or by comparing the latest virus signature database version (below) to your own:

    The current Version of the virus signature database is: 15811 released on July 26, 2017

  4. To download the latest virus signature database update, click Update virus signature database.

Figure 2-4
Click the image to view larger in new window

  1. If you have problems updating your product, press CTRL + U on your keyboard and the License details window will appear on your screen. Verify that your ESET-issued Username and Password are entered correctly and click OK. If you forget or loose your Username and Password visit our lost license page.

Figure 2-5

Usernames and Passwords

Remember to enter your Username and Password exactly as they are written:

  • The username and password are case sensitive
  • The hyphen in the username is necessary
  • The password is ten characters long and all lowercase
  • If you are copying and pasting, make sure you don't select an extra blank space
  • We do not use the letter L in passwords (use the number one (1) instead)
  • A big '0' is the number zero (0); a little 'o' is the lowercase letter o

I forgot my Username and Password


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