Issue

• You receive the error message "Uninstallation completed with error" or "Uninstall Failed" when uninstalling ESET Cyber Security or ESET Cyber Security Pro
• You receive the error message "Uninstall Failed" when upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro

Figure 1-1

Solution

I. Manually remove ESET Cyber Security Pro or ESET Cyber Security

VIDEO TUTORIAL

1. Close any ESET windows including the ESET Cyber Security Setup window if it is open.
    
2. From the menu bar click Go → Utilities.

Figure 1-2

3. Double-click Activity Monitor in the Utilities window. 

Figure 1-3
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4. Select ESET Cyber Security or ESET Cyber Security Pro, click Quit Process and then click Force Quit when prompted. If no entry for ESET Cyber Security or ESET Cyber Security Pro is present, proceed to step 5.

Figure 1-4
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5. Open the Applications window by clicking  Finder  → Applications. Drag the entry for ESET Cyber Security or ESET Cyber Security Pro to the Trash and enter your administrator password when prompted. If no entry for ESET Cyber Security or ESET Cyber Security Pro is present, proceed to solution II below.

Figure 1-5
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II. Uninstall using the ESET Cyber Security .dmg

1. Insert the ESET Cyber Security CD into your computer and double-click the ESET icon on your Desktop. If you downloaded ESET from the internet, click the install package in your Downloads folder (or the default folder set by your browser).
   • If you do not have the retail disk or install package you can download the install package from the Home Downloads page.

Figure 2-1

2. Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.

Figure 2-2

3. Click Close to exit the uninstaller.
    
4. Restart your computer.

If you are still unable to resolve your issue, please contact ESET Customer Care.