You receive the error message "ekrn service could not be stopped" when attempting to uninstall your ESET product
- Start your computer in Safe Mode.
- Once you are in Safe Mode, click Start→ All programs → ESET → ESET Smart Security or ESET NOD32 Antivirus → Uninstall.
- Follow the instructions on-screen to uninstall your ESET product. Once you are done uninstalling, you will need to restart your computer.