ESET Knowledgebase

You receive the error message "ekrn service could not be stopped" when attempting to uninstall your ESET product

KB Solution ID: KB3115|Last Revised: September 9, 2014
  1. Start your computer in Safe Mode.
     
  2. Once you are in Safe Mode, click StartAll programs ESET ESET Smart Security or ESET NOD32 Antivirus Uninstall.
     
  3. Follow the instructions on-screen to uninstall your ESET product. Once you are done uninstalling, you will need to restart your computer.

Installation errors

 If you are experiencing this error while installing your ESET product, perform the steps in the following Knowledgebase article: 

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