How do I locate my ESET Username in the program settings to contact Customer Care?
Locate your ESET Username in the program settings of your product in order to request assistance from ESET Customer Care
Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
Press Ctrl + U on your keyboard to open the details window.
Version 9 and later:
- In the Details for Customer Care window, click Copy.
- Close the Details for Customer Care window and return to the main program window. You can now paste (Ctrl + V on your keyboard) your license and product details into a Customer Care Support Request Form.
Version 8 and earlier:
In the License details window, highlight your Username, right-click it and then select Copy from the context menu.
Click the image to view larger in new window
- Close the License details window and return to the main program window. Your Username can now be pasted (Ctrl + V on your keyboard) into a Customer Care Support Request Form.