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Exclude files or folders from scanning in ESET Windows home products

Issue

  • This article applies to the following products:
    • ESET Smart Security Premium
    • ESET Smart Security
    • ESET Internet Security
    • ESET NOD32 Antivirus
       
  • File-level scanning of some email servers, backup software, gaming applications, etc. is causing abnormal system behavior
     
  • Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer (On-demand) scanning)

  Are you a Mac user?

Solution

Video tutorial

  1. Open your Windows ESET product.
     
  2. Click Setup → Computer protection.

    Figure 1-1

  3. Click the gear icon next to Real-time file system protection and select Edit exclusions from the context menu.

    Figure 1-2
    Click the image to view larger in new window

  4. Click Add → Browse (...).

    Figure 1-3

  5. Use the directory tree to browse for the file or folder you want to exclude, select it, and then click OK.

    Figure 1-4

  6. Click OK → OK to save the exclusion.

    Figure 1-6

Using wildcards

To exclude the contents of an entire drive, the * symbol can be used as a wildcard. For example, to exclude scanning of the entire C:\ drive, you would enter C:\* in the Exclusion field. For additional information on the use of wildcards to exclude files or folders from scanning, press F1 from the Add exclusion window. When excluding a specific file, ensure that you use the full path beginning with the drive letter.

If you are still experiencing issues with your application, it is possible that you need to exclude it from Web access protection if it connects to the Internet. See the following Knowledgebase article for instructions:


 


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