ESET Knowledgebase

How do I download and install ESET Mobile Security for Android purchased on ESET.com on Android OS 2.3.x (Gingerbread) and later?

KB Solution ID: KB2712|Last Revised: July 7, 2015

Issue

Upgrade to the latest version

The issue described here has been resolved in the latest version of ESET Mobile Security for Android (2.x and later). 

NOTE: You will be unable to upgrade to the latest version if you are running Android version 2.2 or earlier. Upgrade your Android operating system to version 2.3 or later to install the latest version of ESET Mobile Security for Android. Otherwise, follow the instructions below to resolve this issue.

 

Solution

Smartphones and tablets

  • ESET Mobile Security for Android includes some features that are only available on smartphones. For information about using ESET Mobile Security for Android with tablets, see the following Knowledgebase article: 
     
  • ESET does not provide support for rooted Android devices

 

 

To download and install ESET Mobile Security for Android purchased on ESET.com on your Android 2.3.x (Gingerbread) or 4.0 (Ice Cream Sandwich) device, follow this article's step-by-step instructions.

If you are unsure which version of Android you are running, press the Menu button, tap SettingsAbout phone and look at the number under "Android version" (some users may also need to tap "Software information").

Warning:

If you have previously installed ESET Mobile Security for Android manually via the .apk, please uninstall your current version.

  1. From the Android home screen, press the Menu button and tap SettingsApplications. Enable Unknown sources by tapping the check box. Tap Ok when asked to confirm your selection. 

Figure 1-1

  1. There are three options to download ESET Mobile Security for Android. Please select one from the options below:


      Option 1 (On your phone): Download the installer file (ems.apk) on your phone by tapping the following button:

      ESET Mobile Security for Android (phone)

      Follow the instructions in the section below: Option 1 and Option 2: Install using your phone.

      Option 2 (On your phone): Download the installer file (ems.apk) directly to your phone by scanning the QR code below.

      NOTE: To scan a QR code, you will need a QR scanning app which can be downloaded from Google Play (formerly Android Marketplace) by searching for "barcode scanner".


Option 1 and Option 2: Install using your phone

  1. After the download is complete, tap the file from the Android Notification Bar or open your Downloads folder and tap ems.apk

    Figure 1-2

  2. At the installation confirmation screen, tap Install to begin the installation. 

    Figure 1-3

  3. Tap Open or Done when the installation is complete. 

      

    Figure 1-4

  1. ESET Mobile Security will open and display the End User License Agreement (EULA). Tap I Accept to continue.

    Figure 1-5

  2. In the main program window, tap Activate nowActivate using a Username and Password.

    Figure 1-6

  3. Enter your ESET-issued Username and Password into the appropriate fields. Enter your email address into the Email field. Tap Activate when you are finished.

    Figure 1-7

 

Important!

It is very important that you resolve security risks and set up a trusted friend in the next steps. See the following Knowledgebase article:

Figure 1-8

Option 3: Install using computer and USB cable 

  1. After your download is complete, connect your phone to your computer with a USB cable. Drag the Android Notification Bar down and tap Charge only.

    Figure 2-1

  2. SD Card (memory card) phones: On your phone, tap USB connectionMass Storage deviceUSB Mass Storage and then tap OK

    Phones without SD Card (memory card): On your phone, tap Disk drive.
     
  3. On your computer, navigate to your Desktop or wherever you saved the installer file (ems.apk) and copy it to your phone.
     
  4. Disconnect your phone from the computer.
     
  5. On your phone, tap the "All Apps" button, navigate to Downloads or the Files folder → Download and then tap ems.apk to begin the installation.
     
  6. At the installation confirmation screen, tap Install to begin the installation.

    Figure 2-2

  7. Tap Open when the installation is complete.

    Figure 2-3

  8. ESET Mobile Security will open and display the End User License Agreement (EULA). Tap I Accept to continue.

    Figure 2-4

  9. In the main program window, tap Activate nowActivate using a Username and Password.

    Figure 2-5

  10. Enter your ESET-issued Username and Password into the appropriate fields. Enter your email address into the Email field. Tap Activate when you are finished.

    Figure 2-6

 

Important!

It is very important that you resolve security risks and set up a trusted friend in the next steps. See the following Knowledgebase article:

 

Figure 2-7

 

 

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