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Upgrade ESET Remote Administrator to the latest version (5.x)

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:

Existing customers with a valid business license for ESET Remote Administrator (ERA) may upgrade to the latest version of the same product for free.

Latest version of  ESET Remote Administrator5.3.39.0

Important information about upgrading

  • ERA 2.x and earlier users: To preserve your server data, follow the steps in the Installation over previous versions section of the ESET Remote Administrator Guide.

  • We recommend that after you have upgraded ESET Remote Administrator (ERA), you also upgrade client workstations to the latest version of ESET endpoint products. View instructions to upgrade client workstations using ERA.
  • Make backups of your ESET Remote Administrator Server folder(s).
  1. Download the two files below. You will need to enter your ESET-issued Username and Password to download.

    ESET Remote Administrator Server    ESET Remote Administrator Console

  2. When both downloads are complete, double-click the fille named era_server_nt32_enu.msi to launch the ESET Remote Administrator Server (ERAS) installer.

  3. Select a Typical installation type at the Select type of installation screen and then click Next.

Figure 1-1
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  1. Follow the ESET Remote Administrator Server Setup instructions to upgrade ERAS.

NOTE: Upgrading from previous versions of 5.x to most recent version

ERA version 4.x users: Select Full import at the Migration Settings screen and then follow the on-screen instructions to install ERAS over your existing installation. 

Figure 1-2
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  1. When ERAS installation is complete, double-click the file named era_console_nt32_enu.msi to launch the ESET Remote Administrator Console (ERAC) installer. Follow the on-screen instructions to install ERAC over your existing installation.

  2. If you want to continue using policy settings from policies created for 4.x and earlier clients, use the Policy Migration Wizard to create a new 5.x policy with settings from your previous policy.

    See the Knowledgebase article below for step-by-step instructions:


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