How do I use the ESET Specialized Cleaner?

Issue

The Specialized Cleaner, available in ESET Smart Security and ESET NOD32 Antivirus version 7 and later, removes the following malware (more types are to be added in future releases):

  • Conficker
  • Sirefef
  • Necurs
  • Olmarik
  • SearchSuite
  • Rovnix
  • Poweliks

Details

Antivirus vendors provide stand-alone tools (cleaners) to help users remove particularly resilient malware. ESET has combined commonly used cleaners for the most prevalent threats into one solution that will be available with the new generation of ESET products for user convenience. 

The ESET Specialized Cleaner is available directly from ESET NOD32 Antivirus and ESET Smart Security version 7 and later.

Log files

ESET Specialized cleaner logs are available from the following location (be sure to Show hidden files or folders):

Windows 7 and laterC:\Program Data\ESET\ESET Smart Security\Speclean\

Windows XP:  C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Speclean

Solution

Video tutorial

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
     
  2. Click Help and SupportESET Specialized cleaner.

Figure 1-1

  1. Click Scan to start the cleaning process.

Figure 1-2

  1. After the cleaner has run, click Dismiss. Please note that if malware is found, it may be necessary to restart your computer several times to finalize the cleaning process. 
     
  2. Run an in-depth computer scan.

 

Need Personalized Assistance in North America?

If you're not already an ESET customer, ESET Support Services are available to clean, optimize and secure your system. Call 866-944-3738 or click to schedule an appointment with ESET Support Services today!


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