Multiple JS/ScrInject.B and HTML/Refresh.BC false positive threat information
You may receive false positive detections when accessing websites. This is caused by the virus signature database update version 13102. No files on disks are affected and the false positives affect only web browsing.
The following threats are affected:
- JS/ScrInject.B trojan
- HTML/Refresh.BC trojan
How to resolve the false positive detections
To resolve this issue, update to virus signature database version 13103 or later.
Home users: Click Update → Update virus signature database.
Business Users: If using ESET Remote Administrator, the update mirror needs to be updated first.
Version 5.x: How do I know if my ESET business product is updating correctly? (5.x)
- Version 6.x: How do I know if my ESET business edition product is updating correctly? (6.x)
Troubleshooting if unable to update
Business users: If using ESET Remote Administrator, the update mirror needs to be updated first.
Version 5.x: "Virus signature database update failed" (5.x)
- Version 6.x: "Virus signature database update failed" (6.x)
If the detections are triggered after update to 13103 or higher, they should be correct. If you are unsure if a particular detection is ok or not, report it to the ESET Malware Research Lab:
If you are still unable to resolve your issue, please contact ESET Customer Care.
North American users: You can start a live chat session with a technical support agent at the following web page: ESET Live Chat.
If you need to access a blocked website
If you are not able to update but still need to access the website, follow the instructions in one of the articles below to create a temporary exception for the website you want to access. This will allow you to access the website without receiving a threat notification. Only do this if you are confident the website is safe.
URL address management in ESET Smart Security / ESET NOD32 Antivirus
URL address management in ESET Endpoint Antivirus / ESET Endpoint Security for Windows
Create a new Client Task in ESET Remote Administrator (6.x) for endpoint workstations