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Multiple JS/ScrInject.B and HTML/Refresh.BC false positive threat information

You may receive false positive detections when accessing websites. This is caused by the virus signature database update version 13102. No files on disks are affected and the false positives affect only web browsing.

The following threats are affected:

  • JS/ScrInject.B trojan
  • HTML/Refresh.BC trojan

How to resolve the false positive detections

To resolve this issue, update to virus signature database version 13103 or later. 

Home users: Click Update Update virus signature database.

Business Users: If using ESET Remote Administrator, the update mirror needs to be updated first. 

 

Troubleshooting if unable to update

Home usersTroubleshooting for "Virus signature database update failed" message

Business users: If using ESET Remote Administrator, the update mirror needs to be updated first. 

 

If the detections are triggered after update to 13103 or higher, they should be correct. If you are unsure if a particular detection is ok or not, report it to the ESET Malware Research Lab:


If you are still unable to resolve your issue, please contact ESET Customer Care.

North American users: You can start a live chat session with a technical support agent at the following web page: ESET Live Chat.

 

If you need to access a blocked website

If you are not able to update but still need to access the website, follow the instructions in one of the articles below to create a temporary exception for the website you want to access. This will allow you to access the website without receiving a threat notification. Only do this if you are confident the website is safe.