Home article search

Slow or no Internet with ESET Cyber Security or Cyber Security Pro installed on OS X 10.11.3

Some users are experiencing slow or no Internet connections after upgrading to OS X 10.11.3 with ESET Cyber Security or ESET Cyber Security Pro. 

  • This issue has been resolved with an updated Internet Protection Module (version 1226.7)

No further action is required. Your ESET product will update automatically to the latest IPM and this will resolve the issue.


Troubleshooting

You can manually update the virus signature database after clearing the update cache by following the instructions here: 

After clearing the cache or updating the VSD, we recommend that you restart your computer. 


If you are still experiencing this issue after updating your product, please contact ESET support:

North American users: contact ESET Live Chat, Monday-Friday, 5 a.m. – 7 p.m. PST

Global Users and North American users before/after chat hours: